Does anyone know how to contact Amazon Japan or Amazon Canada
So we have two issues with our accounts, one is we sold an item on Amazon Canda a long time ago and for some reason, none of our cards are "suitable" for amazon so the reimbursement keeps bouncing back. We have no way of contacting Amazon Canada as it won't allow us to do so without a valid payment method.
I should add that both cards on file work for all other marketplaces except the US, Canada and so it seems Japan too.
The second issue is also similar to the above so we cant speak to anyone about it, but at Amazon Japan, we do not have any products for sale over there yet our balance is showing -211 what gives?
Does anyone know how to contact Amazon Japan or Amazon Canada
So we have two issues with our accounts, one is we sold an item on Amazon Canda a long time ago and for some reason, none of our cards are "suitable" for amazon so the reimbursement keeps bouncing back. We have no way of contacting Amazon Canada as it won't allow us to do so without a valid payment method.
I should add that both cards on file work for all other marketplaces except the US, Canada and so it seems Japan too.
The second issue is also similar to the above so we cant speak to anyone about it, but at Amazon Japan, we do not have any products for sale over there yet our balance is showing -211 what gives?
1 reply
Sakura_Amazon_
Hello @Seller_YyPM6ZKxE71CC,
Welcome to the Seller Forums. This is Sakura from Amazon.
You still should be able to contact Seller Support, even when your card is not verified.
You can create a case by clicking the Help button in the top right corner of Seller Central.
Alternatively, you can create the thread in Canada using dedicated Seller Forums. Just select Canada from the drop-down list in the top-right corner of Seller Forums.
Also, please review this help page: Seller credit or debit card FAQ >8. Why is my credit or debit card listed as invalid?
Regards,
Sakura
