Urgent Complaint: Product Listings Not Buyable on Amazon Buyer Portal
Dear Amazon Seller Support,
We are writing to formally raise a complaint regarding a critical issue we have been facing for the past one week. Our whole product listings are not buyable from the buyer portal, and this issue has not yet been resolved despite multiple attempts to seek support.
This situation is severely affecting our sales, customer trust, and overall business performance. We have complied with all Amazon policies and ensured our listings are active, in stock, and meet all required standards. However, they remain unpurchasable, which we believe is a system or technical issue from Amazon's end.
We request that you treat this matter with utmost urgency and provide a clear update on:
Why our listings are not buyable
What steps are being taken to resolve the issue
An estimated timeline for resolution
Compensation or support for the business losses incurred due to this issue
Please assign a responsible team member to follow up and ensure immediate action is taken.
Looking forward to your swift response and resolution.
Urgent Complaint: Product Listings Not Buyable on Amazon Buyer Portal
Dear Amazon Seller Support,
We are writing to formally raise a complaint regarding a critical issue we have been facing for the past one week. Our whole product listings are not buyable from the buyer portal, and this issue has not yet been resolved despite multiple attempts to seek support.
This situation is severely affecting our sales, customer trust, and overall business performance. We have complied with all Amazon policies and ensured our listings are active, in stock, and meet all required standards. However, they remain unpurchasable, which we believe is a system or technical issue from Amazon's end.
We request that you treat this matter with utmost urgency and provide a clear update on:
Why our listings are not buyable
What steps are being taken to resolve the issue
An estimated timeline for resolution
Compensation or support for the business losses incurred due to this issue
Please assign a responsible team member to follow up and ensure immediate action is taken.
Looking forward to your swift response and resolution.
8 replies
Rachelle_Amazon
Hi @Seller_2FRUDfjgxClZ6,
this is Rachelle from Amazon. Forums is not the proper context to address issues with Seller Support. If you have an existing case ID with Seller Support, please provide it to me so I can have a look. If not, please go ahead and raise a case through the dedicated channel.
Best Regards
Rachelle
Rachelle_Amazon
Hi @Seller_2FRUDfjgxClZ6,
wanted to double check with you if you have been able to raise the case to seller support and how you are looking with issue resolution.
Best Regards
Rachelle
Seller_6QtL7fPAZFn0A
Did your problem get solved?
Please reply me because my problem is same
My case I'd: 11166861552
Seller_vTBzXlK5f1ekQ
I m facing the same issue now, what steps did you take to solve this problem. PLease help.