Urgent Assistance Required: Issue with Order Placement for Our Product
Dear Amazon Team,
We are facing a critical issue with our product listings over the past four days. Customers attempting to purchase or add our product to their cart are encountering the following error message in red: "This item cannot be shipped to your selected delivery location. Please choose a different delivery location."
This problem has resulted in a sudden and drastic drop in our sales, despite our product being visible and not suppressed in any region. Here are some key points for your reference:
Account Health: Our account health is in excellent condition, and none of our listings are suppressed or blocked.
Serviceability Issue: We are based in Mumbai, and while orders to nearby pincodes are being processed, customers outside Mumbai are unable to place orders.
Impact on Advertising: We are investing significantly in Amazon ads, but this issue is severely affecting the return on our ad spend.
We have already reached out to Seller Support but have not received a satisfactory resolution. It seems the root cause of this technical issue remains unidentified.
We kindly request your team to investigate this matter urgently and help us resolve it as soon as possible to avoid further losses. Please let us know if additional details are required.
Looking forward to your prompt response.
Best regards,
[Moderator Edit: removed personal information]
Urgent Assistance Required: Issue with Order Placement for Our Product
Dear Amazon Team,
We are facing a critical issue with our product listings over the past four days. Customers attempting to purchase or add our product to their cart are encountering the following error message in red: "This item cannot be shipped to your selected delivery location. Please choose a different delivery location."
This problem has resulted in a sudden and drastic drop in our sales, despite our product being visible and not suppressed in any region. Here are some key points for your reference:
Account Health: Our account health is in excellent condition, and none of our listings are suppressed or blocked.
Serviceability Issue: We are based in Mumbai, and while orders to nearby pincodes are being processed, customers outside Mumbai are unable to place orders.
Impact on Advertising: We are investing significantly in Amazon ads, but this issue is severely affecting the return on our ad spend.
We have already reached out to Seller Support but have not received a satisfactory resolution. It seems the root cause of this technical issue remains unidentified.
We kindly request your team to investigate this matter urgently and help us resolve it as soon as possible to avoid further losses. Please let us know if additional details are required.
Looking forward to your prompt response.
Best regards,
[Moderator Edit: removed personal information]
2 replies
Seller_NW7pjCQ0buYQJ
Upon checking various random pincodes, we discovered that they are no longer serviceable.
Roberto_Amazon
Hello! @Seller_NW7pjCQ0buYQJ
Apologies for the delay on getting back to you. I understand the negative impact this can cause for your sales, have you reported this issue with our Support team yet? Our support team should be able to further diagnose this error message.
If you already have and the issue continues, please provide the case ID here.
Regards,
