@Dot_Com_Retail,

Sad to hear you're facing issues with submitting your claim. Since you haven't elaborated on the issue you're facing, It’s important to make sure all details are clearly outlined when filing a SAFE-T claim. Here’s the key points and evidence you should include to avoid claim rejection:

Key Points for Submission:

1) State the Problem Clearly: Provide a brief yet clear description of the issue without unnecessary details.

2) Highlight Policy Violations: Mention how the return violated Amazon’s policies (e.g., a used item was returned, missing original tags, or incorrect product returned).

3) Focus on Solid Evidence: Ensure the evidence you submit is authentic and relevant. This includes:

a) Weight differences (original product weight vs. returned product).

b) Photos of the returned item and its condition.

c) Packaging details showing intact seals and labels.

d) Videos showing unboxing and the incorrect product.

4) Request Specific Action: Clearly request that the SAFE-T claim be approved and ask for an investigation into any staff involvement, particularly if fraud or theft is suspected.

By presenting your case with these points and supported by evidence, your claim will have a stronger chance of approval.

Hope this helps..

Thanks,