If you're looking for a case, it is 14907872491. That one started this who chain of events. First, it said the barcode was missing, but they couldn't verify that, so they removed the hit from my account. I just don't trust this because those items definitely had barcodes. I print the barcodes before I start processing. If I had missed even one, I would have had either extra product or extra labels. That happens approximately every 100 shipments, and that would account for a single missing label, not an entire shipment missing them!

I don't trust any of this anymore. Why, after 7 years, and taking steps to fix the problem, is it still happening?!?!?!

So here's my situation: I've been selling this product for 7 years. It's a two-pack of glue. The two bottles are in a poly mailer that is NOT CLEAR. The poly mailer is wrapped tightly around the bottles, and the label is placed on a flat surface. The only label of any kind is on the outside of this opaque package.

In the last week, I've had 5 shipments with problems where they say the barcode cannot be scanned. These are the steps I've taken to ameliorate this issue:

1. I recreated the label in seller central.
2. I ran the cleaning thing through my dymo labeler.
3. I bought a laser barcode scanner, which I use to verify that each label is scanable.

The last two shipments to have this issue were scanned with the laser barcode scanner, and they are all scanable by that equipment. I sell the same item on Walmart's marketplace, and they report zero issues scanning the barcode they require.

My problem rate went from zero to 7.4% in a week. I'm so worried about having problems with my account. Has anyone else had this issue recently? It's maddening. Because of my recent experience with support, I don't trust them to tell me the truth. They usually paste some tangentially related nonsense into the ticket and close it.