No Ad Impressions today
I generally see 700k+ ad impressions/day, and today as of 1p I am at 920 despite my ads all being active and showing "delivering". I am unable to open a support case because when I select the "Amazon Advertising" button to create the case it takes me to a screen that says "What can we help you with" but no buttons or ability to go any further!
Anyone else seeing low/no impressions today? Is there a Mod who can help me escalate this?
No Ad Impressions today
I generally see 700k+ ad impressions/day, and today as of 1p I am at 920 despite my ads all being active and showing "delivering". I am unable to open a support case because when I select the "Amazon Advertising" button to create the case it takes me to a screen that says "What can we help you with" but no buttons or ability to go any further!
Anyone else seeing low/no impressions today? Is there a Mod who can help me escalate this?
6 replies
Seller_vSOOwekJLU6c0
I just experienced this issue.
It was a gradual decline to 0 impressions...slowly lowering day by day.
I thought it was a bidding issue, but I reached out to seller support who confirmed "fixing things" on their end. The next day it was back to normal.
I would suggest opening a case but do not click on "Ads". Make it clear on your case that is for ads and, hopefully, they transfer you to the correct department.
Seller_c7AY5UmbBC07I
They hide the help button.
https://advertising.amazon.com/help/GWUWNN552KC6UDYF
IN TINY PRINT IS CONTACT US. BOOKMARK the link
There have been many reports by sellers, of their ads being suppressed. You can google this as well.
Amazon wants you to spend as much money on ads, be wary.
Quincy_Amazon
Hello @Seller_vEU5SBow7S3vQ
Thank you for posting your inquiry to the Forums.
Were you able to open a case with our Support team for troubleshooting based on the guidance from @Seller_vSOOwekJLU6c0 & @Seller_c7AY5UmbBC07I? Please feel free to update this thread with the case ID number if you are still experiencing this concern and I can take a look.
Regards,
Quincy_Amazon
Seller_WxMrDKgBTd6qZ
I am seeing exactly the same thing. My ads have been wonky today and my sales dropped because ad impressions were down..
Seller_tAfXR7sVBEoZS
If my ad impressions drop as do my organic sales for the day, I chock it up to a slow sales day. The next day or two, it usually picks back up. People are shopping for gifts, but also for food so I suspect the times that are normally busy may change a bit.
