Product review vs seller feedback
I am running into an issue with a product review that is a seller feedback.
Usually in these instances, Amazon suggests reporting the review (already done)
I opened a case (17606088971) and was told to also send an email to community-help amazon (sent with no response or confirmation of receipt)
the review is related to damage caused by the carrier and not the product itself. (also reached out to customer with no response)
Usually I just let these things slide but it does seem like there should be an escalation path other than the dead ends that are currently suggested by Seller Support.
@Quincy_Amazon
@Roberto_Amazon
I see that you both have chimed on on situations like this in that past. Is there any advice, input or escalation path you are able to give?
Product review vs seller feedback
I am running into an issue with a product review that is a seller feedback.
Usually in these instances, Amazon suggests reporting the review (already done)
I opened a case (17606088971) and was told to also send an email to community-help amazon (sent with no response or confirmation of receipt)
the review is related to damage caused by the carrier and not the product itself. (also reached out to customer with no response)
Usually I just let these things slide but it does seem like there should be an escalation path other than the dead ends that are currently suggested by Seller Support.
@Quincy_Amazon
@Roberto_Amazon
I see that you both have chimed on on situations like this in that past. Is there any advice, input or escalation path you are able to give?
24 replies
Seller_FKLCcbCceiUt9
@Josh_Amazon
are you able to look into this?
Joey_Amazon
Hey @Seller_FKLCcbCceiUt9,
Thank you for posting here at the Seller Forums.
Looking for some clarification, this is a product review that was submitted under Seller Feedback ?
Seller_fBZFdwrGdO0Cb
I feel your pain . A costumer gave me a bad feedback because I sent her a wrong product . YES I did , send 4 notes to buyer to send the right product and not response . Amazon of course sides with costumer, so under the feedback I explain hopping someone will read it. Mistakes do happen but with Amazon we have to be Perfect , no room for mistakes. So we go on hopping for some good reviews !
Seller_roNdLQpqbVoOH
Sharing the exact wording of the comment might help others in their offers to help.
