Hello,

first of all, my company is selling on amazon since 12 years, account health was always in good standing and the account was never deactivated before. We sell a high volume and have multiple employees for product management, customer service and logistics.

Last week my account got deactivated. My account was enrolled in Account Health Assurance but got deactivated 3 days after account health rating fell below 250. I even received an email 2 hours before the deactivation saying the account health rating dropped below 250 3 days ago and I have 7 days to work this out with amazon.

2 issues happend to drop the score from originally 370 to 186. We got multiple policy violations of inauthentic because we had FBA inventory on multiple ASIN and they got enrolled to transparency over night without announcement. Every ASIN we had inventory got an inauthentic policy violation. This happened beginning of October and since then we tried to get the violations removed with providing invoices, POA, FBA inventory reports. But nothing was accepted. We use the same suppliers since more than 10 years and so far the invoices were always accepted by amazon before.

The second issue was we got some item not as described violations. Here we also provided our invoices and POAs and worked with SAS and the escalation team but again, nothing we provided got acepted. We only got back "we cannot verify your supplier". Again, amazon always accepted these invoices from the same suppliers in the past.

After calling Account Health Support I was told to send different invoices, but obviously I cannot provide other invoices than the ones I have.

I did submit a POA and all the invoices I provided before already but my POA was not accepted.

I called Account Health Support again to find out what is missing and was told to address these 2 violations more in detail:

-Not acting fairly or misusing Amazon features or services.

-Attempting to damage or abuse another seller, their listings, or their ratings.

I have absolutely no idea where we were not acting fairly or were misusing amazon features or services. And nobody can explain to me what is meant with that or what we are actually accused of doing.

Attempting to damage or abuse another seller, their listings, or their ratings, we never ordered from a compentitioner and have left a feedback or ordered large quantities to block them. We use the account also to purchase business supplies or sometimes buy personal items. But have never intentionally bought anything from a seller we compete with to damage or abuse the seller.

I honestly don't know what we are accused of and it's very hard to defend yourself if you don't know what the accusations are. If we have done something wrong unintentionally, of course I would personally make sure it will stop immediately and that it will never happen again.

I'll post the deactivation notice we received and my POA on the bottom. Any help also from the forum mods would be highly appreciated.

I'm about to lose my business I've built for more than 10 years and all my employees will lose their jobs.

Any help will be highly appreciated