I received an order on 14-04-24 with a scheduled pickup date of 15-04-24. However, by 3:30 PM on that day, the courier team had not arrived for the pickup, which typically occurs between 12:30 PM and 1:00 PM daily. After contacting the courier person, I was assured that the order would be picked up by 6:30 PM, but no one arrived. Consequently, I opened a support case (Case ID: 9707678512, 9710917052) and submitted the Easy Ship pickup form. The pickup was rescheduled for the next day, 16-04-24, and the order was successfully picked up.

Despite this, my account health was affected by a Late Dispatch Rate issue. I reached out to the support team and provided all the necessary evidence, including images and screen recordings showing the order preparation time and case log time. However, Amazon's seller team dismissed my case, claiming falsely that the order was attempted on 2024-04-15 at 17:52:51, although the courier team member admitted that no attempt was made to pick up the order that day; the pickup was only attempted the following day.

This treatment from Amazon is completely unfair and disrespectful to sellers. Despite following all the rules and submitting the Easy Ship pickup form, they continue to blame sellers without addressing the underlying issues with their courier service. What is the point of submitting the Easy Ship pickup form if Amazon refuses to acknowledge their own mistakes? Thank you, Amazon, for subjecting sellers to such disrespect and causing unnecessary stress and frustration.