My orders are being automatically marked as “picked up” without any delivery person actually coming or calling
Hello,
My orders are being automatically marked as “picked up” without any delivery person actually coming or calling. I’ve already filled out the form to report this issue, but no one has contacted me yet. Customers are now requesting refunds because of this. Please advise on what I should do to resolve this urgently. The same issue is happening when I try to send products to the FBA warehouse
I contacted customer service but no luck so far
Thank you.
My orders are being automatically marked as “picked up” without any delivery person actually coming or calling
Hello,
My orders are being automatically marked as “picked up” without any delivery person actually coming or calling. I’ve already filled out the form to report this issue, but no one has contacted me yet. Customers are now requesting refunds because of this. Please advise on what I should do to resolve this urgently. The same issue is happening when I try to send products to the FBA warehouse
I contacted customer service but no luck so far
Thank you.
2 replies
Seller_8s5pgC9EhAyKg
are these easyship orders , if these are easyship orders , this is the responsibility of Amazon to deliver them , else you got reimbursement of the refunds.
Sakura_Amazon_
Hello @Seller_cwmPAcEtcElZ0,
As @Seller_8s5pgC9EhAyKg mentioned, could you share more details about the fulfillment service for this order?
Regards,
Sakura
