Food and Product Safety Issues - No answer to appeal since 8 december.
Hi, I have one of my product removed (one color variation) for Food and Product Safety Issues, just before christmas. I have made an appeal and I receive auto replies only, every weeks, asking me to be patient. I have provided all tests and lab reports, I have already been checked for compliance last june. This is, I think a bot mistake, but I have no help, no real replies... How can I have this problem fixed, this is my brand, and my only product... Thanks in advance.
Food and Product Safety Issues - No answer to appeal since 8 december.
Hi, I have one of my product removed (one color variation) for Food and Product Safety Issues, just before christmas. I have made an appeal and I receive auto replies only, every weeks, asking me to be patient. I have provided all tests and lab reports, I have already been checked for compliance last june. This is, I think a bot mistake, but I have no help, no real replies... How can I have this problem fixed, this is my brand, and my only product... Thanks in advance.
6 replies
Webb_Amazon
Hello @Seller_nalH6KGoYDCr1,
Thank you for providing insight into the issues you are experiencing with your appeal.
We have identified your concerns and I have reached out to the appropriate team for an update of your appeal. According to the team, they have reached out to the relevant team to complete the investigation. In the meantime, please wait for a response from the team and continue to monitor your account, performance notifications and cases.
We appreciate your patience.
Best,
Webb
