Amazon Self Ship Policy on High Value Products
Team Amazon Management , We have observed Big Gap in Self Ship Return Policy -
Self Ship Policy above 25K dont have any Claim Coverage.
Self Ship policy ideally states Merchant to Check Return & approve Refund as per condition But -
a. Here looms a Risk of A2Z Claim sword with Buyer
b. A2Z invitably suggested to Buyer by Amazon Cx Support wo any empathy to Merchant even if Buyer - Seller resolved amicably.
c. Then A2Z Claim either deducts hefty amount as seller funded without returning units or sleeps over months on reimbursement - If you want example we can provide many.
3. If partial refund as per condition Merchant approves A2Z forces full refund ?
4. And to save performance & Account Merchant surrenders to unfair Claim.
So , is there a sanctity to such Self Ship Policy to Seller to Decide Refund as per Return Condition !!! Humble request for relook in the policy and attitude of Amazon Cx Support here , though we know it's thier KRA but still .......And Seller support most of the time are helpless wo authority here to help .....
Amazon Self Ship Policy on High Value Products
Team Amazon Management , We have observed Big Gap in Self Ship Return Policy -
Self Ship Policy above 25K dont have any Claim Coverage.
Self Ship policy ideally states Merchant to Check Return & approve Refund as per condition But -
a. Here looms a Risk of A2Z Claim sword with Buyer
b. A2Z invitably suggested to Buyer by Amazon Cx Support wo any empathy to Merchant even if Buyer - Seller resolved amicably.
c. Then A2Z Claim either deducts hefty amount as seller funded without returning units or sleeps over months on reimbursement - If you want example we can provide many.
3. If partial refund as per condition Merchant approves A2Z forces full refund ?
4. And to save performance & Account Merchant surrenders to unfair Claim.
So , is there a sanctity to such Self Ship Policy to Seller to Decide Refund as per Return Condition !!! Humble request for relook in the policy and attitude of Amazon Cx Support here , though we know it's thier KRA but still .......And Seller support most of the time are helpless wo authority here to help .....
