Amazon Misguiding Me in Category Approval for Portable Cloth Dryer – Need Clear Answer (Case ID: 10754880672)
Hello Fellow Sellers & Amazon Support Team,
I am facing a serious issue with category approval for my Portable Cloth Dryer and I believe Amazon is misguiding me with vague responses instead of providing a proper resolution.
Issue Summary:
I want to list my Portable Cloth Dryer in the Portable Dryer category under Large Appliances.
However, when I try to select the category, it is locked, and I am unable to proceed.
When I click on "Learn More", I am redirected to a page that does not load any relevant information.
I raised a case with Amazon Seller Support (Case ID: 10754880672), but they gave me generic responses without solving my issue.
Instead of helping, Amazon is saying that category eligibility is internally determined and that no specific criteria or documentation is available for approval.
Misguidance from Amazon:
When I asked for the official Amazon policy link that defines eligibility criteria, they refused to provide it and kept giving me vague responses.
They told me to "improve my account performance", but my account health is already good and I still don't see any "Apply to Sell" option for this category.
Amazon support is not providing a clear resolution and just repeating the same scripted answers.
What I Want from Amazon:
A clear, official Amazon policy link that explains the exact eligibility requirements for selling in this category.
If category approval is not system-based, then an escalation to the correct team that can review my account manually.
A proper response instead of misguidance and generic answers.
Questions to Fellow Sellers:
Has anyone else faced this category approval issue for Portable Cloth Dryer?
Were you able to get approval, and if so, how?
Does anyone have a direct contact method for escalating this issue beyond basic seller support?
This issue is causing unnecessary delays in my business, and I expect Amazon to provide a real solution instead of scripted replies. I request Amazon moderators and experienced sellers to provide guidance on how to resolve this issue.
Looking forward to responses from the community and Amazon support team.
Amazon Misguiding Me in Category Approval for Portable Cloth Dryer – Need Clear Answer (Case ID: 10754880672)
Hello Fellow Sellers & Amazon Support Team,
I am facing a serious issue with category approval for my Portable Cloth Dryer and I believe Amazon is misguiding me with vague responses instead of providing a proper resolution.
Issue Summary:
I want to list my Portable Cloth Dryer in the Portable Dryer category under Large Appliances.
However, when I try to select the category, it is locked, and I am unable to proceed.
When I click on "Learn More", I am redirected to a page that does not load any relevant information.
I raised a case with Amazon Seller Support (Case ID: 10754880672), but they gave me generic responses without solving my issue.
Instead of helping, Amazon is saying that category eligibility is internally determined and that no specific criteria or documentation is available for approval.
Misguidance from Amazon:
When I asked for the official Amazon policy link that defines eligibility criteria, they refused to provide it and kept giving me vague responses.
They told me to "improve my account performance", but my account health is already good and I still don't see any "Apply to Sell" option for this category.
Amazon support is not providing a clear resolution and just repeating the same scripted answers.
What I Want from Amazon:
A clear, official Amazon policy link that explains the exact eligibility requirements for selling in this category.
If category approval is not system-based, then an escalation to the correct team that can review my account manually.
A proper response instead of misguidance and generic answers.
Questions to Fellow Sellers:
Has anyone else faced this category approval issue for Portable Cloth Dryer?
Were you able to get approval, and if so, how?
Does anyone have a direct contact method for escalating this issue beyond basic seller support?
This issue is causing unnecessary delays in my business, and I expect Amazon to provide a real solution instead of scripted replies. I request Amazon moderators and experienced sellers to provide guidance on how to resolve this issue.
Looking forward to responses from the community and Amazon support team.
4 replies
Seller_HYfA4uv1Qbfxq
{Moderator Edit (Sakura) external link }
Sakura_Amazon_
Hello @Seller_pnI3ZKbPvRrC9,
Thank you for sharing the details and the case ID. I have checked it and understand that your case was passed to the relevant team and you are still waiting for an answer. I see that several days have passed, so let me contact the partner team to review your case. I will let you know once I get any updates.
In the meantime, please continue to monitor your case for any direct communication from the team.
Regards,
Sakura
Sakura_Amazon_
@Seller_pnI3ZKbPvRrC9,
I got an update: The relevant partner team has contacted you via case 10863595042 and they have passed your case for further investigation.
Could you please keep an eye on the case and let me know once you receive an answer? If you don't receive any response within 3 business days, please let me know.
Regards,
Sakura
