Seller Account Deactivated due to amazon pay deactivation
Hello,
My seller account has been deactivated after 7 months from my Amazon Pay was deactivated. While my Amazon Pay was closed because they didn't approve my documents not because of any policy violations and I just moved on and decided not to use Amazon Pay. I opened a case 14817353951 to try to get my amazon pay reactivated but I'm not getting any responses. I tried emailing amazon-pay-seller-confirmation and no response as well. I've been in this issue for more than 2 weeks and I can't get any help.
Can anyone help?
Thanks
Seller Account Deactivated due to amazon pay deactivation
Hello,
My seller account has been deactivated after 7 months from my Amazon Pay was deactivated. While my Amazon Pay was closed because they didn't approve my documents not because of any policy violations and I just moved on and decided not to use Amazon Pay. I opened a case 14817353951 to try to get my amazon pay reactivated but I'm not getting any responses. I tried emailing amazon-pay-seller-confirmation and no response as well. I've been in this issue for more than 2 weeks and I can't get any help.
Can anyone help?
Thanks
5 replies
Seller_RlTCX23Naoa1j
@Webb_Amazon@Steve_Amazon@Emet_Amazon@Danny_Amazon@Troy_Amazon Can I get your help here?
Emet_Amazon
Hello @Seller_RlTCX23Naoa1j,
Thank you for posting your concerns and tagging a few of us for visibility.
This situation does seem to involve a few things, the seller account deactivation due to amazon pay, it makes this sound like a multiple account policy violation.
As you may already be aware the reactivation of the original store or proof of separation are required. If you need more guidance on required next steps, I would recommend checking out our seller university video on how to address a multiple account policy violation.
Since you're making efforts to resolve your issues with amazon pay, I am passing this over to a community manager who specialized in this topic and they will follow up.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Charly_Amazon
Hello @Seller_RlTCX23Naoa1j,
Thank you for contacting us and your participation on this forum.
I understand your concern about your accounts being deactivated.
I reviewed your Seller Account and there are important Notifications being sent to you on February 11th and 15th, with instructions and steps to follow to reactivate your account. You can review them by accessing the Main Menu > Performance > Performance Notifications.
Please review those steps and we can gladly follow up once they are performed.
Thank you again,
Charly_Amazon
