ACCOUNT DEACTIVATED
Dear Amazon Seller Support Team,We are writing to express our deep concern and frustration regarding the deactivation of our seller account, which has now been inactive for over 15 days. Despite our numerous attempts to resolve this issue, we have yet to receive any response from your team.As long-standing sellers on Amazon, we have always prioritized delivering high-quality and authentic products to our customers.
Each of our products is listed only after obtaining the necessary approvals from Amazon. We have built a reputation for reliability and customer satisfaction, consistently providing the best possible service.Unfortunately, our account was recently suspended due to what appears to be repeated fake orders placed by competitors using different customer accounts from various locations. In response to this unjust suspension, we have diligently submitted all required documents and proofs demonstrating the authenticity of our products.
However, despite of our compliance and cooperation, our account remains deactivated till date, and we are met with silence from the Amazon support team.It is very much disheartening to witness that while Amazon increasingly focuses on being consumer-friendly, it seems to overlook the challenges and needs of small businesses. The prolonged inactivity and lack of communication are severely impacting our business operations and causing significant distress.
This situation highlights a worrying trend where small businesses are not receiving the necessary support and consideration they deserve.We are disappointed by the apparent disregard for seller support and the overall handling of this matter. It is crucial for sellers to receive timely assistance and fair treatment, especially when they have a proven track record of maintaining high standards.We respectfully urge the Amazon seller support team to expedite the review process of our appeal and reinstate our account at the earliest opportunity. Our continued ability to serve Amazon's customers depends on it.
Thank you for your attention to this matter.
ACCOUNT DEACTIVATED
Dear Amazon Seller Support Team,We are writing to express our deep concern and frustration regarding the deactivation of our seller account, which has now been inactive for over 15 days. Despite our numerous attempts to resolve this issue, we have yet to receive any response from your team.As long-standing sellers on Amazon, we have always prioritized delivering high-quality and authentic products to our customers.
Each of our products is listed only after obtaining the necessary approvals from Amazon. We have built a reputation for reliability and customer satisfaction, consistently providing the best possible service.Unfortunately, our account was recently suspended due to what appears to be repeated fake orders placed by competitors using different customer accounts from various locations. In response to this unjust suspension, we have diligently submitted all required documents and proofs demonstrating the authenticity of our products.
However, despite of our compliance and cooperation, our account remains deactivated till date, and we are met with silence from the Amazon support team.It is very much disheartening to witness that while Amazon increasingly focuses on being consumer-friendly, it seems to overlook the challenges and needs of small businesses. The prolonged inactivity and lack of communication are severely impacting our business operations and causing significant distress.
This situation highlights a worrying trend where small businesses are not receiving the necessary support and consideration they deserve.We are disappointed by the apparent disregard for seller support and the overall handling of this matter. It is crucial for sellers to receive timely assistance and fair treatment, especially when they have a proven track record of maintaining high standards.We respectfully urge the Amazon seller support team to expedite the review process of our appeal and reinstate our account at the earliest opportunity. Our continued ability to serve Amazon's customers depends on it.
Thank you for your attention to this matter.
2 replies
Seller_Sb4E6c5x1dXAs
Can totally relate to your frustration! I have faced a similar deactivation for another issue altogether which they are simply turning a blind eye to, so had to forcefully create a new account after 10 years of selling on Amazon, even after Seller Reinstatement service providers were unable to help!
As your case would be different, it may help to contact a service provider for reinstatement or keep contacting Account Health team via phone. Each associate will give their own suggestions & feedback on what to do & what not to do, which may not necessarily work but there's no other option as such!
Wishing you the best!
