easy ship charged me wrongly
I got my first order on Amazon. i scheduled that order and while doing that my package was charged rupees 143.90. Whereas it should be rupees 76.70 only.
its actual weight 370g and dimensions are 36cm*13.5cm*13.5cm.
I calculated its volumetric weight is 36*13.5*13.5= 6561
=6561/5000=1.3122g
So fee with gst must be 76.70
but they are charging 143.90
And its easy ship calculator also has mistaking in volumetric column there is 5 instead of 5000 in division. Whereas 5000 is showing everywhere in detail page of ES feature and fee.
Please solve this concern soon.
waiting for early response.
easy ship charged me wrongly
I got my first order on Amazon. i scheduled that order and while doing that my package was charged rupees 143.90. Whereas it should be rupees 76.70 only.
its actual weight 370g and dimensions are 36cm*13.5cm*13.5cm.
I calculated its volumetric weight is 36*13.5*13.5= 6561
=6561/5000=1.3122g
So fee with gst must be 76.70
but they are charging 143.90
And its easy ship calculator also has mistaking in volumetric column there is 5 instead of 5000 in division. Whereas 5000 is showing everywhere in detail page of ES feature and fee.
Please solve this concern soon.
waiting for early response.
1 reply
Roberto_Amazon
Hello! @Seller_If3K3wNkf8XKf
This is Roberto. Thank you for taking the time to write in the Forums and for adding all the details of your product upfront, I have taken the time to manually calculate this.
Based on my findings, I have confirmed the fees are accurate. Let me break it down below:
- First multiply the dimensions: 36 × 13.5 × 13.5 = 6,561
- Then divide by 5000: 6,561 ÷ 5000 = 1.31 kg
With that in mind, we will be using the volumetric weight to calculate the fees, this means you will be given the rate for standard weight handling fee:
Based on your STEP level, the fees are 122 + GST 21.96 (18%) the fees are calculated as= 143.96. If you still have concerns around this, please contact our Seller Support team.
Regards,
