Any way to dispute shipment adjustmnets
I recently checked my transaction history and noticed about $500 in shipment adjustments but can't find a single way to dispute these charges. If I use pirate ship its extremely easy to dispute.
Thank you.
Any way to dispute shipment adjustmnets
I recently checked my transaction history and noticed about $500 in shipment adjustments but can't find a single way to dispute these charges. If I use pirate ship its extremely easy to dispute.
Thank you.
28 replies
KJ_Amazon
Hello @Seller_11KHeXDG7YD6d
If you or any seller wants to dispute a carrier adjustment, you will need to file a support case disputing the Carrier shipping correction charges.
I recommend including details on what you are specifically disputing, and photos or other information that would help show that your original label information is accurate. This can include packaging photos as well as product photos and information.
KJ_Amazon
KJ_Amazon
How should we dispute if the audited dimensions from the carrier is correct, but the customer intentionally entered a incorrect size so they don't get charge for the actual shipping cost?
Customer entered dimensions: 12 x 10 x 10 IN, weight 160 OZ
Carrier audited dimensions: 25 x 36 x 44, weight 440 lbs.
Thanks for sharing these details @Seller_IcyjS9LPL38AG. On the Adjustment/Transaction detail page, "Customer-Entered Dimensions" does not refer to the buyer. Buyers do not set dimensions/weight for Amazon-issued return shipping labels.
Do your items qualify for exemptions from prepaid return labels?
"High-value items (price exceeding $100) that need special shipping (for example, items that require special shipping insurance)"?
If so, please review the process detailed here to request those SKU-level exemptions from the prepaid return label program: Prepaid returns for seller-fulfilled orders.
You may also want to check the below news article:
New feature to update product dimensions and weight for return labels
If you’re part of the seller-fulfilled network, you can update product dimensions and weight for Amazon prepaid return labels through a new returns feature. This feature will reduce carrier fee adjustments, based on incorrect dimensions, to your Amazon prepaid return labels for return shipments.
KJ_Amazon
