2 step verification no work
Hello.I am facing an issue with logging into my account due to complications with two-step verification. My main phone number is no longer receiving SMS codes for account login. I changed my phone number to authenticator app but unfortunately forgot to save the QR code, and as a result, I lost access to the Google Authenticator for my account.
I have already uploaded my passport three times as part of the identity verification process, but I have not received any response for 7 days. Despite changing my account password and receiving codes via email, I am still unable to access my account because I no longer have access to the authenticator app.
Please assist me in resetting the two-step verification, as I need to regain access to my account. Your help in resolving this matter would be greatly appreciated.
Thank you for your time and assistance.
2 step verification no work
Hello.I am facing an issue with logging into my account due to complications with two-step verification. My main phone number is no longer receiving SMS codes for account login. I changed my phone number to authenticator app but unfortunately forgot to save the QR code, and as a result, I lost access to the Google Authenticator for my account.
I have already uploaded my passport three times as part of the identity verification process, but I have not received any response for 7 days. Despite changing my account password and receiving codes via email, I am still unable to access my account because I no longer have access to the authenticator app.
Please assist me in resetting the two-step verification, as I need to regain access to my account. Your help in resolving this matter would be greatly appreciated.
Thank you for your time and assistance.
7 replies
Seller_aZv2Z1LpeaXUh
I still haven't received a response from amazon, I've already uploaded documents five times to reset my two-step two-factor authentication.
Seller_aZv2Z1LpeaXUh
I read the forum and many people have the same problem as me, but here I see that Amazon employees contact directly on the forum and help to solve this problem, please, amazon employee, respond Help help me solve this problem. Thank you
Levi_Dylan_Amazon
Hello @Seller_aZv2Z1LpeaXUh,
Thank you for posting here on the forums.
I see that you are having issues with logging in due to two-step verification problems and you would like some assistance getting this resolved.
So that I can check the details, can you share any case ID's from your account about this? Have you tried calling 1-800-388-5512 for login support? Once I am able to learn more details I can provide more information.
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Ricardo_Amazon
Hello @Seller_aZv2Z1LpeaXUh,
Ricardo from Amazon here.
I see you were able to resolve your issue with OTP as stated in this discussion.
I am glad issue has been resolved.
