Category browse node issue for ASIN: B0DJLN6NDK

Case ID: 17685993071(original)

Follow up case ID: 17713122391& 17724005131

ASIN: B0DJLN6NDK

The browse node is not correct for our product that Amazon has changed our product to and it has affected our sales greatly and also rankin

It is a “ eyelash growth serum” , and it must be under the following browse node:

Beauty & Personal Care›Makeup›Eyes›Eyelash Primers

It was originally in this category since the start, now on May 5, 2025 it moved to Beauty & Personal Care›Skin Care›Eyes›Serums, hence I requested them to change to my original category however today it has moved to a very broad category of Beauty & Personal Care›Skin Care›Eyes> Eye treatment products and these changes which has tanked our sales.

Currently it is under : Beauty & Personal Care›Skin Care›Eyes> Eye treatment products , which does not describe our product accurately. My product is basically an eyelash growth serum which is primarily for lash growth and not related to eye/ eye treatment like gels or under eye pads etc. It is only used on the upper lash line for promoting lashes growth hence the right category the most appropriate one will be:

Beauty & Personal Care›Makeup›Eyes›Eyelash Primers which is option A; if not the next best will be Beauty & Personal Care›Skin Care›Eyes›Serums which is Option B

I prefer option A.

I’ve been trying to revert them to the correct category, but without success. Here's what I've tried so far:

Manual Category Update: Attempted to change the category directly through the listing tool, but it didn’t work.

Contacting Support Daily: I’ve been calling Amazon Seller Support almost every day. They say they have assessed it but it is wrong and this affects my product ranking & sales badly, assures me they’ll fix it, but I always receive an email denying the category change request.

I feel like I’m stuck in a loop, and no one at support seems to escalate the issue properly or provide a meaningful resolution.

How can I get Amazon to change the category back to: Beauty & Personal Care›Makeup›Eyes›Eyelash Primers

Is there a way to escalate this to a team that can genuinely address the problem and resolve it.