I am facing the same issue from last 2 years, I tried my best but every time my orders stolen by Amazon delivery boys and Amazon denied the claims some order lost in transit but Amazon shows that delivery boys tried to deliver the returned order and delivery denied by us, I contact to customer care for lost orders they suggest me to wait for 50 days after refund date, after 50 days I contact to claim team, they replied that I am late to fill safe-t-claim, this is the biggest scam in india, and seller can not do anything.