Orders Getting Cancelled Due to Easy Ship – No Pickup Attempt, No Contact from Associate
Hello Amazon Team and Sellers,
I am a new seller on Amazon and have recently invested money in advertisements to boost my product visibility and generate orders. Thankfully, I did start receiving orders, but unfortunately, every order is getting cancelled due to issues with Easy Ship pickup service.
The pickup associate never calls or visits for the pickup, and the contact number provided is always switched off. I have raised this issue multiple times through seller support, but each time the only solution offered is a refund of cancellation charges.
This is not acceptable because:
I am losing money spent on ads for these cancelled orders.
My account health is being affected.
Orders are still pending pickup for days with no action.
No real resolution has been provided even after several complaints.
Please take this issue seriously and resolve it urgently. It’s demotivating for new sellers who are trying to grow their business sincerely.
Thanks,
[MOHIT / DITTYA ETHNICS]
Orders Getting Cancelled Due to Easy Ship – No Pickup Attempt, No Contact from Associate
Hello Amazon Team and Sellers,
I am a new seller on Amazon and have recently invested money in advertisements to boost my product visibility and generate orders. Thankfully, I did start receiving orders, but unfortunately, every order is getting cancelled due to issues with Easy Ship pickup service.
The pickup associate never calls or visits for the pickup, and the contact number provided is always switched off. I have raised this issue multiple times through seller support, but each time the only solution offered is a refund of cancellation charges.
This is not acceptable because:
I am losing money spent on ads for these cancelled orders.
My account health is being affected.
Orders are still pending pickup for days with no action.
No real resolution has been provided even after several complaints.
Please take this issue seriously and resolve it urgently. It’s demotivating for new sellers who are trying to grow their business sincerely.
Thanks,
[MOHIT / DITTYA ETHNICS]
21 replies
Seller_uPCZLbBPvpwNK
easyship is doing same with me also....no pickups done and orders get cancelled.....Amazon is failing to control their logisitic....even seller support is helpless.....
Seller_8uaWUnsAk7iy2
Hi Due to late delivery by Easy ship order getting cancel..28 April pickup still on 3rd not delivered.
Seller_4qYebQ6IZhZeO
if you are consistently facing problem then its better to shift to self ship
Seller_offv2zamOZvtc
Hi Dittya,
i too had this issue and amazon isnt helpful, so i visited their distribution center and talked with and they said amazon doesnt provide any charges for pickup , so we agreed on terms and i'm providing him some money on monthly basis.
if you dont want above method go for self ship of your orders
Seller_1JeU08S04duQI
Go to your courier's office and deliver the parcel. Do we also go to the office and deliver parcels or get the number of a delivery man from the office once?
Seller_ZnfHrIizuvMIj
Same thing happening to me , I received 2 orders , I packed them , no one came to pick up the orders , how it can be solved ?
Seller_PEtanVwoIbB4w
Inka time ho gya hai ab amazon walon ka, ye bs apna best de rahe hai, Amazon ek bar comptiteron ki taraf bhi Dekho pta lag jayega tum aalas main pade pade aadhi neend m so rahe ho ye aaj ka truth hai tumhara amazon india
Noor_Amazon_
Hello @Seller_4ar4TyHkpMQhI,
Thanks for sharing your experience.
I'm going to gather the feedback shared by you along with other Sellers to report it to the team handling EasyShip. To do so, I'd need you please to provide the following information:
- IDs of orders that had pickup issues, only if you have already filled the form regarding their incidents.
- IDs of relevant cases you've opened with Seller Support after filling the form.
Regards,
Noor
