Amazon Issued Refund for Rs. 26000 Without Return for Self-Ship Order – Senior support person told me wait for 50 days to get reimbursment. now support is telling me to accept this as loss. Seller Left Uncompensated (₹26,000 Loss)
customer claimed compatibility issues of my product.
amazon support issued refund to the customer, without my consent or permission. that too in self ship order and i was told, i will get the products back. and that order was worth Rs.26000.
amazon literally issued refund to the consumer without our consent/feedback. when we asked for the status of our products back? they lied and told us to wait for 30 days.
after 30 days, amazon SENIOR SUPPORT EXECUTIVE told to us wait for 50 days and we'll be reimbursed.
then after another 50 days, they told us to wait for 15 days until they can get the details of our case.
after 15-25 days, they told us, we won't be getting our money back. and whatever other statements was made to us by amazon was wrong.
i contacted seller support,
they told me to wait for resolutions. waited for 3 months, they kept ignoring us.
WHO TO TRUST NOW? EVEN AMAZON SELLER SUPPORT AND THIS FORUM IS PROVING TO BE USELESS AFTERALL
Amazon Issued Refund for Rs. 26000 Without Return for Self-Ship Order – Senior support person told me wait for 50 days to get reimbursment. now support is telling me to accept this as loss. Seller Left Uncompensated (₹26,000 Loss)
customer claimed compatibility issues of my product.
amazon support issued refund to the customer, without my consent or permission. that too in self ship order and i was told, i will get the products back. and that order was worth Rs.26000.
amazon literally issued refund to the consumer without our consent/feedback. when we asked for the status of our products back? they lied and told us to wait for 30 days.
after 30 days, amazon SENIOR SUPPORT EXECUTIVE told to us wait for 50 days and we'll be reimbursed.
then after another 50 days, they told us to wait for 15 days until they can get the details of our case.
after 15-25 days, they told us, we won't be getting our money back. and whatever other statements was made to us by amazon was wrong.
i contacted seller support,
they told me to wait for resolutions. waited for 3 months, they kept ignoring us.
WHO TO TRUST NOW? EVEN AMAZON SELLER SUPPORT AND THIS FORUM IS PROVING TO BE USELESS AFTERALL
34 replies
Seller_4qYebQ6IZhZeO
did you try to contact the customer. what is he saying
Seller_iqg2cPkXLYkZq
They do this even in easy ship and fba
Seller_bSXTiLuWUzLqi
Rise Saftey Claim Before 50 Days ...After 50 day you not Unable to rise Safty Claim ..Who Siad Wait 50 Days ? so rise safty claim Earliest
Seller_WrFhpSrYHcfXv
Seller Support is ruined !! I faced similar issues, even after 2 months I am still behind them, no update yet whatsoever !
Seller_PMpuyHLnWk6sT
seller support not help to seller they told 24hr wait last few days I'm continue flow my quire they told w8 24hrs
Seller_pOWfFSpoAgeZ4
I filled the report for exact same reason today. Amazon issued the refund for delivered pack of order on the pretext "order is not received" by the buyer. I filed the report, they said wait for 50 days then file Safety Claim and we'll be reimbursed, else consider this is a loss.
Seller_YcSomT0xr1ZfA
Subject: Support Regarding ₹26,000 Loss in Self-Ship Order Refund Issue
Dear Sage_
I am writing this email to offer my support after learning about the ₹26,000 loss you have faced due to Amazon's decision regarding the refund process without your consent. I can understand how frustrating this situation must be, and I want to express my sympathy for the challenges you are facing.
The issue you’ve shared about Amazon issuing a refund without proper consultation and the delays in the resolution process are indeed concerning. I believe Amazon needs to take this matter seriously and ensure that you receive the rightful compensation you deserve.
If you feel that this issue is not being resolved satisfactorily, I encourage you to escalate your case and reach out to them for clearer communication and quicker resolution.
Please know that I am here to offer any help or support as you move forward in resolving this issue. I sincerely hope that you will recover your ₹26,000 soon, and that Amazon will take responsibility for this situation.
Best of luck,
Seller_GH9zX7AwVj6Ek
Yup, Amazon is looting a sellers in big way possible. Have similar situations. I delivered the product. Customer asked for refund stating he didn't received, I show them all legit proof. But amazon has refunded the customer.
So i lose both product and money! now fighting for last 21 days, They keep escalatting the case without any resolution.
Seller_2yAfgHktmxNg3
Raise this issue in Amazon Seller page in Facebook & mark to Simran Sharma
Seller_0Cq0gt7ERfOTw
Somewhat the same happened to us. In our case, Amazon reimbursed our amount of 17983/- in December 2024, but in March 2024 they again deducted this amount from our account in the name of "clawback." They said that they delivered the product to me; actually, they didn't deliver it. We asked them to show us the receiving, but they refused. Overall we are in loss of 17983 to date.
