Seller Wallet transfer to Bank missing funds
Hello,
I been using Seller Wallet for quite sometime and transferring funds from Seller Wallet to my Bank account have no issue at all. However there was an error with the recent transfer, money never arrive to my bank account, I asked the bank and they said there is no such transaction at all. Its been 8 days already since I transferred from the Seller Wallet, I opened a case but still no response.
I hope this forum can help, please advise.
Thanks,
Regards,
Seller Wallet transfer to Bank missing funds
Hello,
I been using Seller Wallet for quite sometime and transferring funds from Seller Wallet to my Bank account have no issue at all. However there was an error with the recent transfer, money never arrive to my bank account, I asked the bank and they said there is no such transaction at all. Its been 8 days already since I transferred from the Seller Wallet, I opened a case but still no response.
I hope this forum can help, please advise.
Thanks,
Regards,
5 replies
Micah_Amazon
Hello @Seller_1drsiTB5msDwV,
Thank you for reaching out. I am here to help assist. What you are experiencing is not supposed to have happened, so we need to get to the bottom of this. This page contains information and frequently asked questions to help sellers from the US register for Amazon Seller Wallet. For more general frequently asked questions, go to Seller Wallet FAQ.
When you register for Seller Wallet, you must provide us with up-to-date information and documents related to your business, the point of contact for your business, and the beneficial owners of your business. Amazon is required by law to verify your personal and business information before you can use our service.
Based on your case, would you please share your most recent seller support case ID with me in this thread.
I would like to get this escalated to our team ASAP.
Cheers,
Micah
