Your account is at risk of deactivation, Help
After several months of registration between account deactivation and reactivation, I now got my first sale, I don't know if I'm happy or sad, as I was already discouraged paying the monthly fee and not selling anything and when I sold I didn't observe the deadline for confirming the sale and it was a day late, now my central celler has the message "This account is at high risk of deactivation" I don't speak English to receive help and I didn't find a way to resolve the situation on the website, it's unfortunate
Your account is at risk of deactivation, Help
After several months of registration between account deactivation and reactivation, I now got my first sale, I don't know if I'm happy or sad, as I was already discouraged paying the monthly fee and not selling anything and when I sold I didn't observe the deadline for confirming the sale and it was a day late, now my central celler has the message "This account is at high risk of deactivation" I don't speak English to receive help and I didn't find a way to resolve the situation on the website, it's unfortunate
3 replies
Seller_LImVvUWeyiCfQ
Did you also receive a Performance Notification? I assume the at risk notice is because your Late Shipment Rate and Order Defect Rate are above the targets Amazon has set.
If you have just the banner and no Performance Notification, all you can do is ship orders, confirm them on time and continue to meet all the target rates for all the metrics. The defect will eventually drop off and your ODR will improve.
Seller_nRFmxiQg4EGrw
If your message is "At Risk", think of it as a Yellow Card (assuming you follow sports). It's a warning, but if you don't mess up again, you'll be okay. I'm not positive, but I think the warning stays on your account for 120 days. There is no way to make it go away.
They won't close your account for one late shipment, even though it may be 100% of your sales, But 2 or 3 in a row is an issue, so stay on top of everything.
Troy_Amazon
Hi @GeraStors,
Thank you for your post. Others in the community have given great advice in their replies here in the thread.
In addition to what @vernon and @picks have supplied, I would like to add that within the "At Risk" banner you have described, you may end up seeing a yellow "Submit appeal" button. If this button does populate, you will need to take action on the account by following the workflow page you will see after clicking on that button. If no such button is visible within the banner, you will not need to take any action.
In order to better assist, can you please share if you are seeing a "Submit appeal" button as well as what metric is being addressed within the banner? If this does not fit your particular scenario, please share what is exactly within the banner. You can provide a screenshot of the banner here in the thread if you like (with any personal information removed).
Please continue to reach out the community for further assistance.
Regards,
Troy
