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Seller_OF8m5WrTzi8m6

FBA Removal Order Return Issue - Empty Box Sent Back - What Needs to be done

Please find attached the photos:

imgimg

I initiated a removal order, The item was damaged in the warehouse and Amazon handed USPS an empty box.

How do I get reimbursed for Amazons blunder?

525 views
3 replies
Manage Inventory
Tags:Returns
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user profile
Seller_OF8m5WrTzi8m6

FBA Removal Order Return Issue - Empty Box Sent Back - What Needs to be done

Please find attached the photos:

imgimg

I initiated a removal order, The item was damaged in the warehouse and Amazon handed USPS an empty box.

How do I get reimbursed for Amazons blunder?

Manage Inventory
Tags:Returns
61
525 views
3 replies
Reply
3 replies
user profile
Topher_Amazon
In reply to: Seller_OF8m5WrTzi8m6's post

Hi @Seller_OF8m5WrTzi8m6,

I'm sorry to read this. Those of us here on the forums won't be able to directly do anything, but if you haven't already please raise a case with Support with these photos and the removal ID and info so it can be investigated and reconciled accordingly. If you share the case ID I can follow along as well.

Topher

40
user profile
Seller_8E2W4sWZI4a7g
In reply to: Seller_OF8m5WrTzi8m6's post

I don’t know if you have already resolved this but if this is an FBA customer return that has be sent back to you under the status of a “Removal Order”, below is the link to the very form used for this type of claim. (scroll to the bottom of the page to reach the form)

https://sellercentral.amazon.com/help/hub/reference/G9ZB3H4DP4H72U6R

If it is a “Damaged at the fufillment center” claim, use the form at this link. There is also a way to check the status of an existing claim here…

https://sellercentral.amazon.com/help/hub/reference/GGEV4254LJJ9BAEG

20
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user profile
Seller_OF8m5WrTzi8m6

FBA Removal Order Return Issue - Empty Box Sent Back - What Needs to be done

Please find attached the photos:

imgimg

I initiated a removal order, The item was damaged in the warehouse and Amazon handed USPS an empty box.

How do I get reimbursed for Amazons blunder?

525 views
3 replies
Manage Inventory
Tags:Returns
61
Reply
user profile
Seller_OF8m5WrTzi8m6

FBA Removal Order Return Issue - Empty Box Sent Back - What Needs to be done

Please find attached the photos:

imgimg

I initiated a removal order, The item was damaged in the warehouse and Amazon handed USPS an empty box.

How do I get reimbursed for Amazons blunder?

Manage Inventory
Tags:Returns
61
525 views
3 replies
Reply
user profile

FBA Removal Order Return Issue - Empty Box Sent Back - What Needs to be done

by Seller_OF8m5WrTzi8m6

Please find attached the photos:

imgimg

I initiated a removal order, The item was damaged in the warehouse and Amazon handed USPS an empty box.

How do I get reimbursed for Amazons blunder?

Manage Inventory
Tags:Returns
61
525 views
3 replies
Reply
3 replies
3 replies
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Topher_Amazon
In reply to: Seller_OF8m5WrTzi8m6's post

Hi @Seller_OF8m5WrTzi8m6,

I'm sorry to read this. Those of us here on the forums won't be able to directly do anything, but if you haven't already please raise a case with Support with these photos and the removal ID and info so it can be investigated and reconciled accordingly. If you share the case ID I can follow along as well.

Topher

40
user profile
Seller_8E2W4sWZI4a7g
In reply to: Seller_OF8m5WrTzi8m6's post

I don’t know if you have already resolved this but if this is an FBA customer return that has be sent back to you under the status of a “Removal Order”, below is the link to the very form used for this type of claim. (scroll to the bottom of the page to reach the form)

https://sellercentral.amazon.com/help/hub/reference/G9ZB3H4DP4H72U6R

If it is a “Damaged at the fufillment center” claim, use the form at this link. There is also a way to check the status of an existing claim here…

https://sellercentral.amazon.com/help/hub/reference/GGEV4254LJJ9BAEG

20
Follow this discussion to be notified about new activity
user profile
Topher_Amazon
In reply to: Seller_OF8m5WrTzi8m6's post

Hi @Seller_OF8m5WrTzi8m6,

I'm sorry to read this. Those of us here on the forums won't be able to directly do anything, but if you haven't already please raise a case with Support with these photos and the removal ID and info so it can be investigated and reconciled accordingly. If you share the case ID I can follow along as well.

Topher

40
user profile
Topher_Amazon
In reply to: Seller_OF8m5WrTzi8m6's post

Hi @Seller_OF8m5WrTzi8m6,

I'm sorry to read this. Those of us here on the forums won't be able to directly do anything, but if you haven't already please raise a case with Support with these photos and the removal ID and info so it can be investigated and reconciled accordingly. If you share the case ID I can follow along as well.

Topher

40
Reply
user profile
Seller_8E2W4sWZI4a7g
In reply to: Seller_OF8m5WrTzi8m6's post

I don’t know if you have already resolved this but if this is an FBA customer return that has be sent back to you under the status of a “Removal Order”, below is the link to the very form used for this type of claim. (scroll to the bottom of the page to reach the form)

https://sellercentral.amazon.com/help/hub/reference/G9ZB3H4DP4H72U6R

If it is a “Damaged at the fufillment center” claim, use the form at this link. There is also a way to check the status of an existing claim here…

https://sellercentral.amazon.com/help/hub/reference/GGEV4254LJJ9BAEG

20
user profile
Seller_8E2W4sWZI4a7g
In reply to: Seller_OF8m5WrTzi8m6's post

I don’t know if you have already resolved this but if this is an FBA customer return that has be sent back to you under the status of a “Removal Order”, below is the link to the very form used for this type of claim. (scroll to the bottom of the page to reach the form)

https://sellercentral.amazon.com/help/hub/reference/G9ZB3H4DP4H72U6R

If it is a “Damaged at the fufillment center” claim, use the form at this link. There is also a way to check the status of an existing claim here…

https://sellercentral.amazon.com/help/hub/reference/GGEV4254LJJ9BAEG

20
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