Brand Name Changed to something I did not changed
Handmade store owner / creator of any handmade artworks. I have two listing that has been changed from my store name to other brand.
Opened a case with seller support , Case number : 17501320291. In the case, I have attached screenshot of video showing my brand.
When I go to Edit Listing, the brand name is locked with our selection, but above it shows an incorrect different brand name in grey above it, indicating that is what is showing as live.
Incorrect brand name was Huytrfa and it seems like this brand name: Huytrfa is stealing and hijacking other brand name and make as their own.
please help me to fix this issue.
Mods, please help me get this fixed. This is extremely alarming and very concerning.
@Jameson_Amazon
@TaylorR_Amazon
@Glenn_Amazon
@Dominic_Amazon
@Xander_Amazon
@Sandy_Amazon
@KJ_Amazon
@Dougal_Amazon
Brand Name Changed to something I did not changed
Handmade store owner / creator of any handmade artworks. I have two listing that has been changed from my store name to other brand.
Opened a case with seller support , Case number : 17501320291. In the case, I have attached screenshot of video showing my brand.
When I go to Edit Listing, the brand name is locked with our selection, but above it shows an incorrect different brand name in grey above it, indicating that is what is showing as live.
Incorrect brand name was Huytrfa and it seems like this brand name: Huytrfa is stealing and hijacking other brand name and make as their own.
please help me to fix this issue.
Mods, please help me get this fixed. This is extremely alarming and very concerning.
@Jameson_Amazon
@TaylorR_Amazon
@Glenn_Amazon
@Dominic_Amazon
@Xander_Amazon
@Sandy_Amazon
@KJ_Amazon
@Dougal_Amazon
24 replies
Jim_Amazon
Hey there @Seller_dp8GUWPTHZVDz!
I'd love to help here. For these issues, the standard process to report is to report these other 2 products by going to Report Abuse and selecting "Product detail page was changed to represent a different product", then send me the complaint ID that was generated through that.
In the description, please put in that the brand name has been changed from the original brand name the ASIN was created with!
Seller_tBPAzT1FuOVKE
We also had this same hijacker (Huytrfa) replace one of our listings Brand name with theirs. Thanks to these posts we saw yesterday and decided to check our listings and sure enough we found 7 of our listings were hijacked by 7 different brand names. We did what @Jim_Amazonsuggested and used the Report Abuse link he provided and Amazon fixed few overnight. All 7 where reported per Jim's instructions and we filed 7 Complaint IDs and so far 3 were changed back to our brand name and few are still seem to be in process.. Not sure how long we need to wait before we see all 7 implementations take affect. Thanks to @Jim_Amazon for his good advise.
