I am unable to access my account due to a billing verification hold.
I am writing to request urgent assistance regarding my Amazon seller account.
Currently, I am unable to access my account due to a billing verification hold. The message I receive is:
"Billing verification required – For your security, your orders are on hold while we verify your billing information. We have sent you an email with instructions to verify your billing information and ship your orders."
As a result, I have lost access to multiple marketplaces (Canada, Mexico, Australia, Singapore), and I can only access the UAE marketplace. However, I am not able to complete the verification process due to this restricted access.
At this point, I no longer wish to continue selling on Amazon and I would like to permanently close my seller account. For that, I kindly request that you temporarily (for at least 24–48 hours) restore full access to my account so I can log in and close it properly.
Please understand that this is not a request to reactivate the account for ongoing use — I only need access in order to properly terminate the account myself and ensure all data and settings are finalized.
I would highly appreciate your assistance with this.
Thank you for your time and support. I look forward to your response.
Best regards,
I am unable to access my account due to a billing verification hold.
I am writing to request urgent assistance regarding my Amazon seller account.
Currently, I am unable to access my account due to a billing verification hold. The message I receive is:
"Billing verification required – For your security, your orders are on hold while we verify your billing information. We have sent you an email with instructions to verify your billing information and ship your orders."
As a result, I have lost access to multiple marketplaces (Canada, Mexico, Australia, Singapore), and I can only access the UAE marketplace. However, I am not able to complete the verification process due to this restricted access.
At this point, I no longer wish to continue selling on Amazon and I would like to permanently close my seller account. For that, I kindly request that you temporarily (for at least 24–48 hours) restore full access to my account so I can log in and close it properly.
Please understand that this is not a request to reactivate the account for ongoing use — I only need access in order to properly terminate the account myself and ensure all data and settings are finalized.
I would highly appreciate your assistance with this.
Thank you for your time and support. I look forward to your response.
Best regards,
1 reply
Leila_Amazon
Hello @YVZ_STORE_UAE ,
Thank you for reaching out to the Seller Forums. My name is Leila, and I'll be assisting you today.
I've reviewed your concern, and I notice that there seems to be some confusion. The message you received regarding orders being on hold is separate from account deactivation issues. Order holds and account access are two distinct matters.
Since I don't have direct access to your account details, I cannot determine the specific cause of your account access issues. For the most efficient resolution, I recommend:
Opening a case through the Help button in your account, or
Using the "Call Me Now" feature on your Account Health page to connect directly with our Account Health Support team
The Account Health Support team has the tools and authorization to investigate account deactivation issues and can provide you with specific guidance for your situation.
Best regards,
Leila
