Refused Parcel
Royal Mail have returned a parcel stating 'refused'. I've had no contact from the buyer, or a return request. What is the best way to handle this to protect my metrics?
Inform the customer about receiving the parcel and requesting an offcial order cancellation?
Or refund the customer the full amount?
Refused Parcel
Royal Mail have returned a parcel stating 'refused'. I've had no contact from the buyer, or a return request. What is the best way to handle this to protect my metrics?
Inform the customer about receiving the parcel and requesting an offcial order cancellation?
Or refund the customer the full amount?
2 replies
Seller_d8YGbIjNqwFxn
Just refund the customer. I would mark it down as a customer return.
You may want to send a message to your buyer explaining why you have refunded.
There will be no penalty for refunding the parcel now it won't impact any of your metrics.
If you delay in refunding the parcel and the customer has proof that it has been returned to you this could lead to a potential A-Z
