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Seller_hR68pED2HDzBb

URGENT SHIPPING ISSUES

Our shipping template states 3-5 days for europe orders, 1-2 within the UK. We ship from the UK. When a buyer views the listing the estimated delivery date is nearly 3 weeks away, this is completley wrong and causing customers not to order from us because they think it will take a month for delivery. We have not messed with our shipping settings and this has suddenly happened, the shipping settings are not reflected by any of our asins in all marketplaces.

Please we need help, we will soon have to close the business as we cannot continue going from 100+ orders daily to less than 10.

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Seller_hR68pED2HDzBb

URGENT SHIPPING ISSUES

Our shipping template states 3-5 days for europe orders, 1-2 within the UK. We ship from the UK. When a buyer views the listing the estimated delivery date is nearly 3 weeks away, this is completley wrong and causing customers not to order from us because they think it will take a month for delivery. We have not messed with our shipping settings and this has suddenly happened, the shipping settings are not reflected by any of our asins in all marketplaces.

Please we need help, we will soon have to close the business as we cannot continue going from 100+ orders daily to less than 10.

Account Setup
Tags:Seller Central
00
38 views
8 replies
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8 replies
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Seller_ZJhFeE3tNKzfh
In reply to: Seller_hR68pED2HDzBb's post

Do you have any example ASINs where you are seeing this?

I think I've found your seller page - I can see delivery estimate of 18th July (as of 10:48am on 12/07)

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Seller_3wd6FdPdrE7ru
In reply to: Seller_hR68pED2HDzBb's post

Hi there. I have the same problem , saying 11 days for delivery, when set for 3-5 days, have you had anything back from Amazon ?

I have been on the phone 3 times and they do not seem to want to help resolve this issue

Rachel

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Seller_hR68pED2HDzBb
In reply to: Seller_3wd6FdPdrE7ru's post

We must have phoned 10 times now, they never reach a resolution with us either. My guess now is that it has something to do with the olympics in france etc so amazon are placing a promise extension on my detail pages. Seems plausible but my competition doesnt have this problem.

00
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Seller_3wd6FdPdrE7ru
In reply to: Seller_hR68pED2HDzBb's post

@Julia_Amazon @Winston_Amazon @Ezra_Amazon @Seller_yk3kzHpjMMa4Bcan you help with this

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Seller_hR68pED2HDzBb

URGENT SHIPPING ISSUES

Our shipping template states 3-5 days for europe orders, 1-2 within the UK. We ship from the UK. When a buyer views the listing the estimated delivery date is nearly 3 weeks away, this is completley wrong and causing customers not to order from us because they think it will take a month for delivery. We have not messed with our shipping settings and this has suddenly happened, the shipping settings are not reflected by any of our asins in all marketplaces.

Please we need help, we will soon have to close the business as we cannot continue going from 100+ orders daily to less than 10.

38 views
8 replies
Account Setup
Tags:Seller Central
00
Reply
user profile
Seller_hR68pED2HDzBb

URGENT SHIPPING ISSUES

Our shipping template states 3-5 days for europe orders, 1-2 within the UK. We ship from the UK. When a buyer views the listing the estimated delivery date is nearly 3 weeks away, this is completley wrong and causing customers not to order from us because they think it will take a month for delivery. We have not messed with our shipping settings and this has suddenly happened, the shipping settings are not reflected by any of our asins in all marketplaces.

Please we need help, we will soon have to close the business as we cannot continue going from 100+ orders daily to less than 10.

Account Setup
Tags:Seller Central
00
38 views
8 replies
Reply
user profile

URGENT SHIPPING ISSUES

by Seller_hR68pED2HDzBb

Our shipping template states 3-5 days for europe orders, 1-2 within the UK. We ship from the UK. When a buyer views the listing the estimated delivery date is nearly 3 weeks away, this is completley wrong and causing customers not to order from us because they think it will take a month for delivery. We have not messed with our shipping settings and this has suddenly happened, the shipping settings are not reflected by any of our asins in all marketplaces.

Please we need help, we will soon have to close the business as we cannot continue going from 100+ orders daily to less than 10.

Account Setup
Tags:Seller Central
00
38 views
8 replies
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Seller_ZJhFeE3tNKzfh
In reply to: Seller_hR68pED2HDzBb's post

Do you have any example ASINs where you are seeing this?

I think I've found your seller page - I can see delivery estimate of 18th July (as of 10:48am on 12/07)

00
user profile
Seller_3wd6FdPdrE7ru
In reply to: Seller_hR68pED2HDzBb's post

Hi there. I have the same problem , saying 11 days for delivery, when set for 3-5 days, have you had anything back from Amazon ?

I have been on the phone 3 times and they do not seem to want to help resolve this issue

Rachel

00
user profile
Seller_hR68pED2HDzBb
In reply to: Seller_3wd6FdPdrE7ru's post

We must have phoned 10 times now, they never reach a resolution with us either. My guess now is that it has something to do with the olympics in france etc so amazon are placing a promise extension on my detail pages. Seems plausible but my competition doesnt have this problem.

00
user profile
Seller_3wd6FdPdrE7ru
In reply to: Seller_hR68pED2HDzBb's post

@Julia_Amazon @Winston_Amazon @Ezra_Amazon @Seller_yk3kzHpjMMa4Bcan you help with this

00
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user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_hR68pED2HDzBb's post

Do you have any example ASINs where you are seeing this?

I think I've found your seller page - I can see delivery estimate of 18th July (as of 10:48am on 12/07)

00
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_hR68pED2HDzBb's post

Do you have any example ASINs where you are seeing this?

I think I've found your seller page - I can see delivery estimate of 18th July (as of 10:48am on 12/07)

00
Reply
user profile
Seller_3wd6FdPdrE7ru
In reply to: Seller_hR68pED2HDzBb's post

Hi there. I have the same problem , saying 11 days for delivery, when set for 3-5 days, have you had anything back from Amazon ?

I have been on the phone 3 times and they do not seem to want to help resolve this issue

Rachel

00
user profile
Seller_3wd6FdPdrE7ru
In reply to: Seller_hR68pED2HDzBb's post

Hi there. I have the same problem , saying 11 days for delivery, when set for 3-5 days, have you had anything back from Amazon ?

I have been on the phone 3 times and they do not seem to want to help resolve this issue

Rachel

00
Reply
user profile
Seller_hR68pED2HDzBb
In reply to: Seller_3wd6FdPdrE7ru's post

We must have phoned 10 times now, they never reach a resolution with us either. My guess now is that it has something to do with the olympics in france etc so amazon are placing a promise extension on my detail pages. Seems plausible but my competition doesnt have this problem.

00
user profile
Seller_hR68pED2HDzBb
In reply to: Seller_3wd6FdPdrE7ru's post

We must have phoned 10 times now, they never reach a resolution with us either. My guess now is that it has something to do with the olympics in france etc so amazon are placing a promise extension on my detail pages. Seems plausible but my competition doesnt have this problem.

00
Reply
user profile
Seller_3wd6FdPdrE7ru
In reply to: Seller_hR68pED2HDzBb's post

@Julia_Amazon @Winston_Amazon @Ezra_Amazon @Seller_yk3kzHpjMMa4Bcan you help with this

00
user profile
Seller_3wd6FdPdrE7ru
In reply to: Seller_hR68pED2HDzBb's post

@Julia_Amazon @Winston_Amazon @Ezra_Amazon @Seller_yk3kzHpjMMa4Bcan you help with this

00
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