Primary Account Recovery No OTP
The primary account associated with my company's seller central account as an OTP tied to the phone number of an employee who no longer works here. The "name" for this account in Seller Central is the company name so when trying to provide proof of ID, there is no correlation between my license and the company name. Please help to remove the OTP for this account as we have stranded inventory. This has been an ongoing issue for over a month.
Primary Account Recovery No OTP
The primary account associated with my company's seller central account as an OTP tied to the phone number of an employee who no longer works here. The "name" for this account in Seller Central is the company name so when trying to provide proof of ID, there is no correlation between my license and the company name. Please help to remove the OTP for this account as we have stranded inventory. This has been an ongoing issue for over a month.
13 replies
Seller_LImVvUWeyiCfQ
I really don't understand how this happens but judging by the number of forum posts with this problem, it happens often. The primary account holder/business owner should have administrative rights and anyone else with account access should be a secondary user with limited access. Each should have their own login and OTP setup.
We have 6 people with access to our Amazon account: the business owner (not me) and 5 secondary users. We each have our own login, password and OTP setup. And rather than using a phone number, especially for the primary OTP method, use an authenticator app. You can always use a phone number for your backup method. For example, I use an authenticator app for the primary method and a voice call to my direct work phone line for my backup method.
Seller_J46Ruz3VzvWCV
So the Legal Entity isn't the same as your name, or your name isn't on the paperwork for the business?
Did you buy this account? sounds very odd.
Troy_Amazon
Hi @Seller_xcH6S3Yuq2Kzy
Thank you for your post. I understand you are dealing with an OTP issue.
In order to better assist, we would need more information from you. Please consider the following:
- What actions have you taken so far to verify the account?
- Have you received an error message when attempting to submit any documentation?
- Has the account been deactivated or dormant for any reason?
- What outreach has Amazon made to you regarding this information? This would have likely come to you in the form of a performance notification
- Are you seeing any banners or hyperlinks from your Account Info page? If so, what are these items saying?
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
Stevie_Amazon
Hi there @Seller_xcH6S3Yuq2Kzy,
Thank you for utilizing the Seller Forums!
I want you to know the moderating team and I have seen your post. I am going to forward your information to a Community Manager who specializes in this topic in order to provide you the best support.
All the best,
Stevie
