All Funds Placed in Account Level Reserve
All our sales revenue has been placed in our Account Level Reserve with zero funds available to withdraw. This has grown to a very large amount - more than 10000$!!! Our last disbursement was month ago.We continue to make sales but ALL funds go automatically into the Account Level Reserve.
After repeatedly contact Seller Support, we have a number of tickets that have been “Transferred” to some Internal , who never respond to us. There are no account warnings or any other issues. Seller Support cannot see anything at all either.
We are a small company and we cannot continue our sales on Amazon with no revenue being returned to us!
All Funds Placed in Account Level Reserve
All our sales revenue has been placed in our Account Level Reserve with zero funds available to withdraw. This has grown to a very large amount - more than 10000$!!! Our last disbursement was month ago.We continue to make sales but ALL funds go automatically into the Account Level Reserve.
After repeatedly contact Seller Support, we have a number of tickets that have been “Transferred” to some Internal , who never respond to us. There are no account warnings or any other issues. Seller Support cannot see anything at all either.
We are a small company and we cannot continue our sales on Amazon with no revenue being returned to us!
14 replies
Seller_GK1ocr40HbhQD
We are having the same issue. Account is in good health, have not had a payout in a long time. Its next to impossible to get an answer and so far has been impossible
Micah_Amazon
Hello @Seller_7eOPINbNN3iQ1,
Thank you for reaching out. It is a normal part of selling on Amazon to see funds in the Account level reserve section of the Statement View tab on your Payments report. It’s the amount of money that is reserved to ensure that you have enough funds to fulfill any financial obligations, such as refunds, claims, or chargebacks. To see more common reasons, please click HERE.
When was your last disbursement date? Do you have your most recent seller support case ID you can share?
Please advise.
Cheers,
Micah
Seller_TMserLw0QU4BR
Do a search on this topic in the forum. It has happened to about every seller here. When you get a significant increase in sales volume, Amazon puts it on reserve. 22 years ago I did not have access to funds for 8 weeks. It's the fun part of not having any revenue to pay bills, employees, new inventory, creditors, etc. The best part is that Amazon does not give you a heads up or any indication that this will happen so you have no way to plan for this in advance.
Seller_Qbd0RsfZFEZBY
This is your answer. Have a cash reserve, LOC, CC and loan at all times to cover accounts payable and keep the cashflow running. Accounts receivable delays are common as terms, reserves, wires and checks all have delays
Seller_MeNjiBPtSZPht
Basically Amazon keeps 2 weeks GROSS worth of sales.
The rest of it takes out all the fees, marketing ans such up to the minute and you get teh rest.
If all of it is in Reserve, are you getting $10k worth of orders in last 2 weeks?
If so that is easily your answer, if not then you need to escalate your case and figure out the much more rare problem than sales
