Reveiw of featured offer eligibility
@Glenn_Amazon
Reaching out to request a review of our featured offer eligibility as it went from 90-95% and shot down to 16% over the weekend.
Reveiw of featured offer eligibility
@Glenn_Amazon
Reaching out to request a review of our featured offer eligibility as it went from 90-95% and shot down to 16% over the weekend.
4 replies
Seller_FKLCcbCceiUt9
@Danny_Amazon
@Glenn_Amazon
Reaching out as, per case ID 14344192091
we are FOE as the last contact with seller support indicated
As of this morning, the account has switched back over to FOE "NO" for all asins (approximately 6500)
Is there a way to escalate the issue?
Quincy_Amazon
Hello @Seller_FKLCcbCceiUt9
Thank you for posting your inquiry to the Forums.
There are a variety of factors that comprise featured offer eligibility. I've included some resources that may be helpful to reference below.
How do I become eligible for the Featured Offer?
Featured Offer eligibility is based on a variety of factors that can affect the customer experience. These factors are evaluated for all sellers, even if you are the only seller. Below are a couple of examples:
- Type of selling plan: If you are fulfilling orders yourself, you must have a Professional Selling Plan.
- Metrics: Your Order Defect Rate, Cancellation Rate, and Late Shipment Rate are metrics that help determine eligibility—the better you perform, the higher your chances are of becoming Featured Offer eligible. You can see how you're doing on the Account Health page.
Seller Central: Featured Offer Info & Eligibility Checker
Seller Central: Becoming the Featured Offer
- Price your items competitively
- Offer faster shipping and free shipping (Note: Products with faster estimated delivery times are also more likely to be the featured offers on product detail pages)
- Provide great customer service
- Keep stock available.
Seller Central - View Featured Offer (Buy Box) Eligibility in Manage Inventory
- First, check eligibility
- Then, in Seller Central, go to your Manage Inventory page and then click Preferences
- Select Featured Offer (Buy Box) Eligible, and at the bottom of the page, click Save Changes
- The Featured Offer (Buy Box) Eligible column will display the status for each of your ASINs
How can I drive sales without the Featured Offer?
- Use high resolution images with clear detail.
- Include key features with benefits listed in your bullet points.
- Make sure your product is classified in the right category for easier discovery through browsing.
- Research the competition as you develop a compelling price point.
- Follow up each order with great customer service.
- Offer free shipping, which can encourage buyers come back to Amazon.
I see that my colleague looked into your case and provided a response in this thread. I'm glad to see that our team confirmed your items are eligible to be the featured offer.
We look forward to your continued contributions to the Forums!
Regards,
Quincy_Amazon
Seller_gAi7F81AylxPT
same thing happened to me... september was good then sales dropped drastically over the last 2 months. featured went from 98% to 15%.