Invoice ASIN issue
my account is deactivated due to a product volitation and now amazon asked for me supplier invoice . i have invoice but No ASIN mention on the invoice . But amazon asked for ASIN mention on invoice . so some one help me how can i solve this ?
Invoice ASIN issue
my account is deactivated due to a product volitation and now amazon asked for me supplier invoice . i have invoice but No ASIN mention on the invoice . But amazon asked for ASIN mention on invoice . so some one help me how can i solve this ?
3 replies
Seller_AXC06kcsKI1qG
they are looking for the item on the invoice, not an asin #.
If your invoice shows the item then highlight the item they are asking for.
LeviDylan_Amazon
Hello @Seller_fzbjJKrgw0Mk1,
Thank you for reaching out on the Seller Forums.
From what you have shared, I see that your account is deactivated for a violation and you have been requested to provide a valid invoice to resolve the issue.
So we can assist you the best, can you share the exact reason for the account deactivation? What type of product violation did you receive? When the account was deactivated, you should have received a performance notification with details as to why the account was deactivated and what is required to resolve the issue. Can you share the notification here after you have removed your personal information, for us to review?
Once of the invoice requirements is that the item in question can be identified on the invoice. The ASIN does not need to be on the invoices as this is an Amazon specific identification number.
Also, the invoice you submit will need to meet all of our document requirements. Have you checked your invoices against the requirements above to see if they match up?
I look forward to learning more. Once you have reviewed the information and questions above, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
