Two-Step Verification Account Recovery
Help me! I am a seller. I am having an issue with two-step verification account recovery. Since our mobile phone is lost, we need to apply to reset the two-step verification recovery.
I have reached out to Amazon in an attempt to Two-Step Verification Account Recovery, but no response. I have submitted the necessary government documentation and have gone through the necessary steps.Amazon states I will receive a response within 24-48 hours but they never give me any kind of correspondence.
I have many orders that have not been processed. I've found some similar cases in the forum but haven't found a solution yet. Can anyone help me solve this problem? Thank you very much!
Two-Step Verification Account Recovery
Help me! I am a seller. I am having an issue with two-step verification account recovery. Since our mobile phone is lost, we need to apply to reset the two-step verification recovery.
I have reached out to Amazon in an attempt to Two-Step Verification Account Recovery, but no response. I have submitted the necessary government documentation and have gone through the necessary steps.Amazon states I will receive a response within 24-48 hours but they never give me any kind of correspondence.
I have many orders that have not been processed. I've found some similar cases in the forum but haven't found a solution yet. Can anyone help me solve this problem? Thank you very much!
5 replies
Seller_4zBzdtgCyS9EI
if your phone is lost, you would still have your number. If you lost your number, you need to try and "park it". Some that park numbers also offer messages to be received. If you cannot reclaim the number, well call it and if you are lucky they will accept a call for you and tell you the number
Stevie_Amazon
Hey there @Seller_82YvTYd4OsiKU,
Thank you so much for posting in the Seller Forums!
As you are running into issues with the two-step verification account recovery, I am engaging with another Community Manager who will review this information further.
Feel free to provide any relevant information in the meantime, such as case IDs or communication received.
Your patience is greatly appreciated,
Stevie.
Nano_Amazon
Hello @Seller_82YvTYd4OsiKU
Thanks for reaching out to Amazon Forums. Can you please confirm if you are still having issues with your account recovery? Additionally, have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?
I look forward to your response.
Nano
