I shipped a batch of goods to Amazon, which were successfully delivered and signed for by Amazon's receiving team. My logistics provider also provided proof of delivery with Amazon's signature. However, after fulfillment, 151 units (nearly 3 boxes) were missing from the inventory available for sale.

In February 2025, I submitted the packing list and the bill of lading provided by my freight forwarder to Amazon to request reimbursement. Despite this, Amazon's support team ignored my documents and repeatedly asked for additional submissions without specifying any errors. This delay has dragged on for over two months without resolution—even after the introduction of Amazon's new reimbursement policy, my case remains unresolved.

This is not my first time filing a claim with Amazon; previous reimbursements were processed smoothly. However, the new compensation policy completely disregards sellers' additional costs beyond product value, forcing us to bear the losses caused by Amazon's errors. I strongly condemn Amazon's unreasonable and unfair practices.