I am a registered brand on Amazon.

The impact of this non-product-related negative review has been devastating for our business and we opened many cases on Amazon. The latest case ID is 14265942171.

None of which responded to the validity of our complaints (all of which follow Amazon’s community guidelines)

ASIN: B0B42XTK3R

Review URL: https://www.amazon.com/gp/customer-reviews/R1DYSMPYM3CQ9W/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B0B42XTK3R

The review: Product looks good. Came with wrong adaptor, (causing a blown fuse I am to locate). Seller wants me to pay to return the part before sending the right one. Feeling the injustice, I think I would rather to pay for an adaptor from somewhere else and rig it to work with their charger. Luckily I only ordered for one car before ending up countless chargers to rig

The review in question is discussing a service complaint and it is not valid as an objecting product-only review. The content of the review could be seller feedback but it is NOT a valid product review. The review reflects a mistake by our warehouse team to send an incorrect item.

Quotes from the review that violate the above-stated Amazon's community guidelines: "Seller wants me to pay to return the part before sending the right one. Feeling the injustice, I think I would rather to pay for an adaptor from somewhere else and rig it to work with their charger. Luckily I only ordered for one car before ending up countless chargers to rig"

As per Amazon's community guidelines, reviews about "Seller, order, or shipping feedback" are not allowed as product reviews. Content is meant to help customers learn about the product itself, not an individual experience ordering it. Please see the attached screenshot of these guidelines.

See Community guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF

We kindly request that you remove this review from our product listing. We believe it is important for our potential customers to receive accurate and unbiased information about our product.

Additional context to show we are handling this professionally regardless of the improper review

To make sure that the customer receives the correct item, we send him a replacement and also a pre-labeled return envelope so that the customer can return the incorrect item to us.

We also reported this incident to our fulfillment center team about the incorrect item received by our customer, so that they will take action immediately and to make sure it won't happen again.

Also, our potential customers who see the product's review must receive accurate and unbiased information about our product. This negative product review hurt our business, unjustifiably and it is unfair for customer dissatisfaction from the return process to impact the product's reputation or reviews.

This has caused us to lose MANY sales and new customers and many hours of our time, the sales for this ASIN were very low

The downturn in sales is not only financially burdensome but also jeopardizes our ability to continue providing our product to customers who rely on it.