'Seller-fulfilled orders now follow the new prepaid return process' NOT being implemented
Is anyone else experiencing the issue that Amazon have stopped implementing the pre-paid policy on returns?
I have had a few returns since Christmas and I am having to process the refunds manually, and as a consequence suffer the wrath of the customer when I select charge for return (if the return is the responsibility of the customer, e.g. accidental order, or better price elsewhere).
It mainly worked perfectly fine before Christmas, had the odd few where it wasn't with no obvious reason.
'Seller-fulfilled orders now follow the new prepaid return process' NOT being implemented
Is anyone else experiencing the issue that Amazon have stopped implementing the pre-paid policy on returns?
I have had a few returns since Christmas and I am having to process the refunds manually, and as a consequence suffer the wrath of the customer when I select charge for return (if the return is the responsibility of the customer, e.g. accidental order, or better price elsewhere).
It mainly worked perfectly fine before Christmas, had the odd few where it wasn't with no obvious reason.
4 replies
Ezra_Amazon
Hey there @Seller_AeNP16b2BeNI9,
Thank you for your post. Regarding your doubt with the Prepaid returns for Fulfilled by Merchant orders, This feature is still active.
If you're experiencing any issues, have you had a chance to review and adjust your Return settings page?
Keep us updated. Best, Ezra
Seller_ZJhFeE3tNKzfh
Some items don't apply the prepaid return label. Generally these are hazardous goods.
We are also getting some instances where the customer requests an Evri QR code. Most of the time, these QR codes don't seem to work, so amazon customer services we are finding are forcing through a return request that we then have to manually approve, to make up for their own systems failings.
Sometimes, Refund at First Scan fails. It seems completely random, no-one knows. The other side of things is you have to now manually check all returns that come in have actually been refunded, and customers can get in touch as soon as the return says its been returned to you and open an A-Z claim which you lose, even though you have two working days to process any returns.
