I cannot login to my Amazon Seller Central account
【Help us protect your account.We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.】
It's a friend of mine's shop, and since he can't log in so he can't start a thread to ask questions, it's up to me to ask for a specific solution. Customer service replied that he needs to upload a screenshot of the error report, but he can't upload an attachment for a case opened without logging in, and he can't reply directly in the email because that email address doesn't support replies, and customer service often sends out these types of notification-only email addresses that can't be accepted, so I hope you guys get the idea. My friend would like to provide more information to customer service, but neither the case channel nor the email channel can be provided, it's a dead end, but customer service doesn't understand it, I hope there are other customer service here who can see this and help to solve it.
Case ID:15330755911
I cannot login to my Amazon Seller Central account
【Help us protect your account.We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.】
It's a friend of mine's shop, and since he can't log in so he can't start a thread to ask questions, it's up to me to ask for a specific solution. Customer service replied that he needs to upload a screenshot of the error report, but he can't upload an attachment for a case opened without logging in, and he can't reply directly in the email because that email address doesn't support replies, and customer service often sends out these types of notification-only email addresses that can't be accepted, so I hope you guys get the idea. My friend would like to provide more information to customer service, but neither the case channel nor the email channel can be provided, it's a dead end, but customer service doesn't understand it, I hope there are other customer service here who can see this and help to solve it.
Case ID:15330755911
1 reply
Seller_FBoW7Z51eWHaN
It would be interesting to know if there is no way for a seller to contact customer service directly for issues like this account lockout, although it is impossible to open a simple case through the login page and do further communication with customer service when they need further information. I would really like someone to tell us which customer service team to call for issues like this account lockout, and please provide an email address for the customer service team that can respond to emails, as the default customer service email address can only be used for notifications, and cannot be used for back and forth sending of information submissions and further exchanges. We are in a bind and the customer service team is very unappreciative. Even if it can be through mobile phone text messages or for Chinese sellers to open the enterprise WeChat for further real-time communication, so that the problem can be solved efficiently and effectively.
