CPC Documents Not Reviewed
Hello,
I’m trying to sell baby products, and I’ve run into an issue. I uploaded the required CPC documents along with the test reports, and during the first review, Amazon asked me to update the product images.
I updated the images as requested and uploaded the new versions, but it seems like no one has reviewed them since then.
Case IDs: 17034518811, 17014305191, 16956599811, 16937218381
Any advice on how to escalate & accelerate this?
CPC Documents Not Reviewed
Hello,
I’m trying to sell baby products, and I’ve run into an issue. I uploaded the required CPC documents along with the test reports, and during the first review, Amazon asked me to update the product images.
I updated the images as requested and uploaded the new versions, but it seems like no one has reviewed them since then.
Case IDs: 17034518811, 17014305191, 16956599811, 16937218381
Any advice on how to escalate & accelerate this?
2 replies
Seller_CW0P5hgbsiqWX
Amazon wants to see the product imager to make sure the following exists:
- If a fabric product, the sewn in tag related to the fire retardation.
- Packaging has required safety features displayed.
CR_Amazon
Hello there @Seller_WQh4FeQEBkAGc
My name is CR and wanted to hop in here. In taking a look at your case #17034518811, I see that there was a recent update 13 hours ago that the appropriate team is still completing their investigation.
There is no way to escalate or accelerate their review process. Please continue to follow along within this case for further updates. Additionally, please refrain from opening any further cases related to this issue or it will significantly delay the resolution.
Thank you for understanding.
CR_Amazon
