Six-digit numbers required to get package?
I've started having customers contact me and tell me USPS is asking them for a six digit code to receive their package. Is this something Amazon is doing now? I didn't do anything to require it and the customers aren't getting the memo with the code either.
Six-digit numbers required to get package?
I've started having customers contact me and tell me USPS is asking them for a six digit code to receive their package. Is this something Amazon is doing now? I didn't do anything to require it and the customers aren't getting the memo with the code either.
12 replies
Seller_Hi7wbO2Kbo6bl
If you don't get an answer here and you have a good relationship with personnel at your local post office (and have knowledgeable folk) -- ask there.
Seller_4zBzdtgCyS9EI
(I just want to know how they get receiver's e-mail address....)
Where can I find USPS Smart Lockers?
USPS Smart Lockers are currently being installed in Post Office lobby locations across the country. Smart Lockers will be placed in Post Office lobbies, giving many package recipients 24/7 access to retrieve their package. USPS anticipates that over 500+ Smart Locker locations will be available by Summer 2024.
To see a list of active locker locations, please visit the Locker Location Page.
How do USPS Smart Lockers work?
Currently, Smart Lockers support direct-to-locker deliveries, redeliveries, and oversized PO Box™️ packages. These capabilities allow for customers to skip the retail line and pick up their packages directly from a Smart Locker.
you can retrieve your package after you receive the first email with a six-digit access code or a QR code. The code is generated when a postal employee places the package into a USPS Smart Locker. Packages can be picked up 24 hours a day, 7 days a week from a USPS Smart Locker location
Packages can be picked up 24 hours a day, 7 days a week from a USPS Smart Locker location. The package is kept in the locker for 5 calendar days; you will be sent 2 reminder emails during that time. After 5 days, you will receive a final email that the code has expired and the package has been removed from the locker and must be picked up at the Post Office retail window.
Seller_z3XfkorVSmnEY
Friends of ours ordered large/expensive electronic items. They had to provide a code for the driver to delivery/release the items. I think it was delivered by Amazon. I suspect this was happening because of the value of the item(s) and to verify it was being delivered to the correct person.
Dominic_Amazon
Hi @Seller_zT4AJTUAqJGai,
Dominic from Amazon here, we have not seen Sellers bring up this topic previously. We will connect with our internal teams and see if we can provide some additional insight.
Best,
Dominic
Seller_yfuEgDerTBUTK
I actually received a package yesterday that required a 6 digit code, it was a pair of sandals that were less then 100.00. The Amazon driver didn't seem to have any clue as to why they were using requiring the code.
Seller_oDXVaydIpi3Hi
Its something new they are doing. I've seen it a few times on damage replacements the last month. More bad policies causing bad experiences for customers who will take it out on sellers.
Seller_24FzucbyGtgZS
Yes - for high value packages. Just order an item for my wife and has to give the drive the code provided by Amazon on the morning of delivery.
Seller_7x0fTISSaUeLC
I have had to give a code the an Amazon delivery person before. The code can be pulled from the Amazon app. It's seems to be a pilot for Amazon on some deliveries. Most of my deliveries do not require it. I was confused as well when I was asked for it.
Seller_xwzQL0khly72e
Once again, Amazon is rolling out confusing new features that they leave sellers in the dark about, but which put them on the spot with customers. Informing "partners" is essential to good business, and should be a basic part of communication with the sellers.
Seller_keSnEDesLFVwv
I bought a laptop about 2 weeks ago. The delivery guy ( UPS? I forget ) said he needed a 6-digit code. I told him that it would take a few minutes to find my phone, whereupon he said that the last two digits of my phone number would be good enough.
I'm rather sure that the first security feature was real; the second may be a driver trick to save time.
