CUSTOMER WRITING THEIR OWN "AMAZON CUSTOMER SUPPORT EMAILS?" TO GET FREE ITEMS/REFUND
Hi, everyone,
I have a customer who has been buying from us for over two years, but repeatedly provides an incomplete address.
Usually, we resend or refund the order. Today, we have received a message from "Amazon Customer Support" , stating:
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: (omitted)
Order number: 205-etc. (omitted)
Return requested: No
Reason for contact: Customer did not receive the item. Customer re-ordered this item and is seeking a refund.
I request you to please issue a refund as soon as possible. Thank you. Please respond to this request within 48 hours.
Thanks, Amazon Customer Service
I believe it comes form the buyer and NOT Amazon Customer Support. In that Amazon emails/messages are worded differently and they come from Amazon themselves?
Is there any Amazon mods, or suggestions what we should do?
Cheers.
@Spencer_Amazon @Ezra_Amazon @Simon_Amazon
CUSTOMER WRITING THEIR OWN "AMAZON CUSTOMER SUPPORT EMAILS?" TO GET FREE ITEMS/REFUND
Hi, everyone,
I have a customer who has been buying from us for over two years, but repeatedly provides an incomplete address.
Usually, we resend or refund the order. Today, we have received a message from "Amazon Customer Support" , stating:
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: (omitted)
Order number: 205-etc. (omitted)
Return requested: No
Reason for contact: Customer did not receive the item. Customer re-ordered this item and is seeking a refund.
I request you to please issue a refund as soon as possible. Thank you. Please respond to this request within 48 hours.
Thanks, Amazon Customer Service
I believe it comes form the buyer and NOT Amazon Customer Support. In that Amazon emails/messages are worded differently and they come from Amazon themselves?
Is there any Amazon mods, or suggestions what we should do?
Cheers.
@Spencer_Amazon @Ezra_Amazon @Simon_Amazon
8 replies
Seller_zDUw7ekrB6OEy
That does look like a message from customer services. You do get them sent under the buyers name.
Seller_ZVAz3d5lZuGid
This sounds like the customer knows EXACTLY how to play the system and get freebies. It does sound like a genuine CS email to me. I would be sending the customer a message asking then to ensure that, if they order from you again, that they make sure the correct address is supplied as there seems to be a problem with items going missing !! - they maybe might realise they have been rumbled !!
