Case ID 11345946272, I am getting orders with 11 days late "Ship by date" this is affecting my sales. When I contacted seller support, I am being told the reason is because of On-Time Delivery Rate is less than 97 % I checked the report it show "2 Amazon easy ship" package . 2 out 6 delays are because of Amazon agent failed to deliver on time.

Why am I being marked down on Amazon shipping mistakes and delays, that is not in my control I gave the product on time to your delivery agent. WHY mark me down for Amazon ATC mistake? If they are not able to handle the load why blame seller?