Trying to help a customer who wants to return an item for a replacement. However, He doesn't see an option for the return/replacement only the return for refund. I thought that when a customer requested a return/replacement, that Amazon would take one out of your inventory (if available) and put it in Pending status waiting for the return to be scanned by the carrier. Then once the return is scanned it's released to paid status so it can be sent. I had one last year and it worked fine. I'm trying to help the customer but even on orders that I have made personally I didn't see a Return/Replacement option. Thanks for your help.