A DAN Z YE GARANTİ
THE BUYER SAID THAT HE DID NOT RECEIVE THE PRODUCT EVEN THOUGH THE DELIVERY DATE OF THE PRODUCT WAS MADE UP WITHIN THE SCOPE OF THE A TO Z WARRANTY AND REQUESTED A REFUND. AMAZON FOUND THE CUSTOMER RIGHT. MY ACCOUNT HEALTH WAS AFFECTED. THE PRODUCT HAS BEEN DELIVERED TO THE CUSTOMER. HE RECEIVED BOTH THE PAYMENT AND THE PRODUCT. DOESN'T AMAZON NEED TO PROTECT US SELLERS HERE?
A DAN Z YE GARANTİ
THE BUYER SAID THAT HE DID NOT RECEIVE THE PRODUCT EVEN THOUGH THE DELIVERY DATE OF THE PRODUCT WAS MADE UP WITHIN THE SCOPE OF THE A TO Z WARRANTY AND REQUESTED A REFUND. AMAZON FOUND THE CUSTOMER RIGHT. MY ACCOUNT HEALTH WAS AFFECTED. THE PRODUCT HAS BEEN DELIVERED TO THE CUSTOMER. HE RECEIVED BOTH THE PAYMENT AND THE PRODUCT. DOESN'T AMAZON NEED TO PROTECT US SELLERS HERE?
1 reply
Veronica_Amazon
Hello @Seller_6r6eof1m3bpB5- With this A to Z Claim having been filed against, you can and should file an appeal if you disagree with the outcome, along with provide any additional evidence and context to help your appeal case. I am attaching an A to Z Claims Appeal help page below for your review.
Dispute an A to Z Warranty Claim
With regards,
Veronica_Amazon
