I’m here to vent some frustration and hopefully find some advice or solidarity from anyone who’s been through this before. As a new seller on Amazon, I’m trying my best to get my small business off the ground. I’ve put in the hours, crafted what I believe are some great products, and even invested in advertisements to drive traffic to my listings. And guess what? The orders started coming in! It felt like I was finally making progress.

But here’s where the nightmare begins—Amazon’s Easy Ship. I’ve had multiple orders now, and maximum time the courier guy NEVER shows up to pick up my packages. I’m paying for ads to get these orders, and then I’m left hanging because no one from the courier service bothers to come by.

Imagine this: You wake up excited, see an order notification, pack everything up with care, and then you wait. And wait. And wait some more. Only to realize that no one’s coming. You call customer support, they give you the runaround, and eventually, you’re told to reschedule the pickup. Meanwhile, the clock is ticking, and the customer is waiting, likely getting more impatient by the minute. This is not only stressful, but it’s also embarrassing! What’s the point of all the effort if the logistics fail you at the last mile?

Amazon, if you’re listening, this is unacceptable. We new sellers are trying to build something here, and we rely on you to help us succeed. We don't have enough orders to use the FBA service

Has anyone else faced this issue? How did you deal with it? Any tips on getting the courier guys to actually do their job would be greatly appreciated.