Replacement reason codes almost always 0
Hi Everyone,
I'm trying to understand when I'm owed a reimbursement for replacement orders issued to customers. The "replacement-reason-code" seems to be the best way to determine this, but when I run my report, the reason is almost always "0" which translates to "other".
Does this mean I should copy and paste all those ID's for investigation?
Thank you for any help you can provide.
Replacement reason codes almost always 0
Hi Everyone,
I'm trying to understand when I'm owed a reimbursement for replacement orders issued to customers. The "replacement-reason-code" seems to be the best way to determine this, but when I run my report, the reason is almost always "0" which translates to "other".
Does this mean I should copy and paste all those ID's for investigation?
Thank you for any help you can provide.
1 reply
Christine_Amazon
Hello @Seller_ldfM67kVep21O
This is Christine from Amazon Forums.
The value 0 for as mention is for other which means that does not fall in the other categories, therefore indeed you can copy and paste the ID's for investigation.
You can check more information in the links below:
Replacements report (overview)
FBA inventory reimbursement policy: Customer return claims
Hope you have a great day!
Christine.
