How to Make the Most of the Forums
For those of you just joining us, welcome to our corner of the Amazon universe! To our long-time members, we appreciate your continued engagement and for helping make this community.
You might be wondering, What exactly does the Seller Forums Team do? and How can the Forums actually benefit me? Let me break it down.
We’re constantly looking for new ways to provide education, support, and opportunities to connect, whether it's with other sellers or with the broader Amazon team. We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon. That’s where we come in.
When you start a thread, you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible.
If you’ve already exhausted your escalation options and still haven’t found a resolution, simply share your Case ID and details with us, and our Community Managers will do their best to help.
Concerned about sharing your information on the Forums? You’re in good hands. Only Amazon team members can access your personal details or case information, and we treat everything with the utmost confidentiality and care. Our goal is to help, not hinder.
While we can’t guarantee to resolve every issue or share all of Amazon’s internal processes, we are always here to be your advocates and support your journey to success.
So, what could make the Forums more valuable for you? What would make you feel more confident and excited to reach out?
Let’s make this space even better together. Warmly,
Ezra!
How to Make the Most of the Forums
For those of you just joining us, welcome to our corner of the Amazon universe! To our long-time members, we appreciate your continued engagement and for helping make this community.
You might be wondering, What exactly does the Seller Forums Team do? and How can the Forums actually benefit me? Let me break it down.
We’re constantly looking for new ways to provide education, support, and opportunities to connect, whether it's with other sellers or with the broader Amazon team. We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon. That’s where we come in.
When you start a thread, you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible.
If you’ve already exhausted your escalation options and still haven’t found a resolution, simply share your Case ID and details with us, and our Community Managers will do their best to help.
Concerned about sharing your information on the Forums? You’re in good hands. Only Amazon team members can access your personal details or case information, and we treat everything with the utmost confidentiality and care. Our goal is to help, not hinder.
While we can’t guarantee to resolve every issue or share all of Amazon’s internal processes, we are always here to be your advocates and support your journey to success.
So, what could make the Forums more valuable for you? What would make you feel more confident and excited to reach out?
Let’s make this space even better together. Warmly,
Ezra!
39 replies
Seller_Fg2fqaWOnEtha
Let's be constructive here, I am thankful to mods for solving our little problems caused by a not very perfect system, but personally I would like to have more of a two way conversation with Amazon. It's in the interest of sellers, Amazon and their customers that some areas are improved.
There are many areas that need improvement
A-Z claims
the email warning customers that their order might be lost (my last A-Z was someone who didn't say they didn't receive their item but that Amazon wrote to them to say it was lost. According to RM it was delivered.)
inability to make changes to listings even when they are obviously wrong and misleading, it's a lose lose for everyone at the moment. Customer buy item X and gets Y, asks for a refund, seller loses out and Amazon looks unprofessional and you have an angry customer. Is that really want Amazon want?
and so on.
I would like the mods or Community Managers tell us if our feedback has been taken seriously and if Amazon plans to improve some areas. At the moment, it really feels like we are talking to the wall, mods acknowledge the issue, solve that case and that's it, while we all know it's the system that is not working and the same thing is going to happen again and again. I know that many sellers will say that it's pointless as Amazon will never listen. I tend to agree, I feel like I am having a conversation with a deity, I talk but I never hear an answer. At the same time, I am not a fatalist and I believe that anything can be improved if there is the will to do it.
Seller_QuM1AZgzfU9x4
You should probably remove this part. When you made the change to the forum you linked a seller's details to their username for any forum user to see. For sole traders it is still broadly true, but not for a lot of limited companies.
Seller_VpTps3nNkV8hZ
You could help by changing the default settings so we don't get multiple posts when a problem turns up for multiple sellers, just as an example.
Default should be latest activity rather than "recommended in the last 3 months".
Seller_GPLxAbyNPI33I
"We understand that sometimes, Selling Partner Support can’t fully address your needs or communicate exactly what you're trying to convey to Amazon"
TRY 100% OF THE TIME
Instead of employing people with pigeon English, employ staff that understand the language & have common sense sort out problems instead of adhering to scripture!
Seller_KlbXZHzQGSDZv
Hi Ezra thanks for the post.As has been mentioned, but asked to be removed, the losing of anominity on the forums has effectively killed what was an informative place. You lost your top contributer who was always there with GOOD advice and many other have since stoped posting. Its not unusual to see a post with no replies 4-5 days in.
London link has hit on several of my pet hates as well, Regularly have emails from people saying amazon say i should claim but the item has allready arrived or worse get the straight non arrived claim which even if it has arrived if there is no proof you know your gonna lose so pay the refund and start the cumbersome process of claiming with RM. People dont need to be encouraged to claim you get enough fraud claims on here from people who have learnt from ticktok or youtube how to get free stuff on amazon.
Altering adverts on here. Somehow [Moderator Edit: removed inappropriate commentary] sellers seam to be able to change a complete ad for something else, hijacking an ad for its reviews and feedback scotres to start a fraudulant sales pitch, but try to alter a an obviously incorrct title and unless your the brand owner (on many cases its not a brand owner just a figment of someones imagination) there are so many hoops to jump through including getting some one who gives a hoot in seller support to start with.
prime example
https://www.amazon.co.uk/dp/B07TS8WQVP
Tried several times to get a load of these altered to no avail now just sell them elsewhere cause no one finds them on Amazon because the title is incorrect.
Whilst on that subject your search engine algorithym (sp) could do with a tune up run a search in general amazon to try and find an item and you get 1000's of items that have nothing to do with the search terms but have been paid to be up top in thesearches.
my2p worth for the day now back to my orders
Tim
The Stitchery Dorset
Seller_RAXEWLxQ2dbmN
Purely on a technical note regarding the forum itself (and echoing what others have said) please get rid of nested replies and instead display all replies in order of posting times.
As it stands, it is almost impossible to find the latest 'replies to replies' on longer threads. They can be found, but only by wasting a lot of time that could be better spent elsewhere.
I know this is probably a pointless plea as the UK Amazon forum appears to be part of a worldwide system. Change will only come - presumably - if and when Amazon central allows it. :(
Seller_KBCvmRKLx6ft0
"you not only gain access to the collective experience of other sellers, but our team is also dedicated to bridging any gaps and working towards solutions wherever possible."
Really? I don't think I've had a response from a Mod on any of the threads I've started.
