Updating the payment method not working
Hi so i was going to start selling on Amazon but its been a month or two since my last login so it wants me to add or update the payment method. After doing that it is still saying the same thing
"Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
i have updated and added payment methods multiple times but its still not working.
Does anyone know why? or can give me some one to contact?
Continue
Updating the payment method not working
Hi so i was going to start selling on Amazon but its been a month or two since my last login so it wants me to add or update the payment method. After doing that it is still saying the same thing
"Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated."
i have updated and added payment methods multiple times but its still not working.
Does anyone know why? or can give me some one to contact?
Continue
3 replies
Seller_HHcpue7o2f2CQ
I have been facing the same issue. There are other posts related to this problem but unfortunately I have not seen a solution. I hope we can get any guidance as soon as possible.
Roberto_Amazon
Hello there! @Seller_3QVzcp7CkFcor
Thank you for bringing this matter into our attention. We have looked into this issue and see that you are required to complete the verification process and provide identity documents following the "Reactivate Account" link in the account info dashboard:
Have you completed/provided the documents requested? Have you contacted our Seller Support team to report this issue? If so, please provide the most recent Case ID.
Regards,
Roberto
