Reassigning Primary Account Manager
I know this has been posted before, but there's not a clear pathway anywhere I've looked. We are a small business here. Current primary account owner is absolutely compliant and willing to provide whatever consent and proof of identity that is needed to proceed. Primary account manager was regrettably and unfortunately created years ago using a personal email address. We need to rewire our business Amazon Seller Central account so that the primary account manager is a company email address rather than a personal email address.
It's not enough for the current primary account manager to just change the email address and password because the Seller Central Account is apparently conflated with his personal Amazon shopping experience (i.e. kindle, prime, etc).
I'm hopeful that someone here can shepherd us through fixing this situation. I've read some horrifying "solutions" here the essentially suggest that you just throw away your existing seller central account and start a new one. I sincerely hope it's easier than that. Tagging Amazon reps from another post in hopes of getting attention on the matter: @Sandy_Amazon @Dominic_Amazon @Danny_Amazon @Jim_Amazon @Bryce_Amazon @Danika_Amazon Thanks for your time and attention folks! Sorry to be a bother.
Reassigning Primary Account Manager
I know this has been posted before, but there's not a clear pathway anywhere I've looked. We are a small business here. Current primary account owner is absolutely compliant and willing to provide whatever consent and proof of identity that is needed to proceed. Primary account manager was regrettably and unfortunately created years ago using a personal email address. We need to rewire our business Amazon Seller Central account so that the primary account manager is a company email address rather than a personal email address.
It's not enough for the current primary account manager to just change the email address and password because the Seller Central Account is apparently conflated with his personal Amazon shopping experience (i.e. kindle, prime, etc).
I'm hopeful that someone here can shepherd us through fixing this situation. I've read some horrifying "solutions" here the essentially suggest that you just throw away your existing seller central account and start a new one. I sincerely hope it's easier than that. Tagging Amazon reps from another post in hopes of getting attention on the matter: @Sandy_Amazon @Dominic_Amazon @Danny_Amazon @Jim_Amazon @Bryce_Amazon @Danika_Amazon Thanks for your time and attention folks! Sorry to be a bother.
9 replies
Danika_Amazon
@Seller_m4oBSb9W0bVhdthanks for writing here on the Seller Forums. It looks like @Cooper_Amazonwill be reaching out here shortly.
You're in excellent hands.
Best,
- Danika
Cooper_Amazon
Good Afternoon @Seller_m4oBSb9W0bVhd - Apologize for the delay on getting back to you. I wanted to check in ?o see if you still required assistance regarding adjusting ownership of a Seller Central account.
If you have already worked with Selling Partner Support, I’d be happy to start investigating if you could provide me with the case ID.
Here is a link for Setting and Editing User Permissions that might help answer your question.
If the issue was already resolved, please disregard this message and have a wonderful week. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. ~ Cooper_Amazon
