A new book publisher in need of solution to ISBN vs. GS1
This seems to be a relatively common issue but I have not seen how to actually make progress with seller support. We are a new book publisher. We want to list our physical books on amazon but we continue to encounter "Error 8572".
We own valid ISBNs issued by Bowker in the U.S. But seller support continues to insist the product ID appear in the GS1 database, which does not actually apply to books and ISBNs.
It seems a previous seller was somehow able to be recognized as a publisher in amazon's system via the publisher code part of the ISBN and, once that occurred, they were able to list their books as products.
In conversation with seller support, however, I cannot make progress beyond "it must be in GS1," even when product listing guidelines explicitly indicate ISBNs as the appropriate product ID for books. And in the U.S., Bowker is the appropriate ISBN issuing agency.
We are in the process of putting the e-books on KDP but we also want to list of physical books and use FBM in amazon seller (we are not ready for Amazon advantage).
I would be grateful in any help to make it past this issue.
A new book publisher in need of solution to ISBN vs. GS1
This seems to be a relatively common issue but I have not seen how to actually make progress with seller support. We are a new book publisher. We want to list our physical books on amazon but we continue to encounter "Error 8572".
We own valid ISBNs issued by Bowker in the U.S. But seller support continues to insist the product ID appear in the GS1 database, which does not actually apply to books and ISBNs.
It seems a previous seller was somehow able to be recognized as a publisher in amazon's system via the publisher code part of the ISBN and, once that occurred, they were able to list their books as products.
In conversation with seller support, however, I cannot make progress beyond "it must be in GS1," even when product listing guidelines explicitly indicate ISBNs as the appropriate product ID for books. And in the U.S., Bowker is the appropriate ISBN issuing agency.
We are in the process of putting the e-books on KDP but we also want to list of physical books and use FBM in amazon seller (we are not ready for Amazon advantage).
I would be grateful in any help to make it past this issue.
1 reply
CR_Amazon
Hi there @Seller_A9CcWPyWFvcjr
My name is CR and wanted to hop in here. While I am doing some additional research here, I thought that this thread may be helpful for you as it seems this may be a similar situation that you are facing.
Please take a look at the above thread and let me know if that's in line with what you are facing. I will hang here for your reply.
CR_Amazon
